Supervisor of Financial Operations

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Welcome to Salmon Arm, a vibrant city where a combination of beauty and forward thinking attracts adventurers, entrepreneurs and families of all ages. A place that’s open to innovative ways to do more, live more and make more of a difference.

At the City of Salmon Arm, we're more than just local government—we're a team of people who care deeply about our community and take pride in delivering exceptional service. We're looking for an experienced, collaborative, and service-focused Supervisor of Financial Operations to join our team in a full-time permanent capacity. This leadership role oversees the City's frontline Finance operations and supports accurate, consistent, and respectful service delivery.

Reporting to the Deputy Chief Financial Officer, the Supervisor of Financial Operations provides day-to-day leadership to Accounting Clerks and Customer Service Representatives. The position coordinates work assignments, scheduling, service standards, staff coaching and training, quality review, customer service, operational compliance, and continuous improvement across high-volume Finance services. The Supervisor works collaboratively with the Accountant to coordinate operational accounting requirements, workflow dependencies, reconciliations, transaction exceptions, deadlines, process improvements, and staff support.

If you are a municipal or public-sector finance professional who values accuracy, collaboration, customer service, sound internal controls, continuous improvement, and positive team leadership, we'd love to hear from you. The position's core duties include, but are not limited to:

• Plan, assign, prioritize, coordinate, and review the daily work of Accounting Clerks and Customer Service Representatives.
• Ensure timely, accurate, and customer-focused delivery of property-tax and utility billing, payment processing, cash receipting, accounts payable and receivable, collections, and related municipal financial services.
• Monitor workloads, processing deadlines, customer wait times, backlogs, service levels, and transaction accuracy, including during peak-volume periods.
• Provide direct supervision, coaching, feedback, training, and first-level performance management, and support recruitment, onboarding, probationary reviews, cross-training, and succession planning.
• Review operational financial work for completeness, accuracy, timeliness, authorization, and compliance with City procedures and established internal controls.
• Resolve routine and moderately complex customer-service issues, and refer complex accounting, financial-reporting, internal-control, procurement, labour-relations, and sensitive or high-risk customer-service matters to the Deputy CFO, Accountant, Procurement & Contracts Specialist, or Human Resources, as appropriate.
• Coordinate operational input and staff deliverables for budgeting, month-end, year-end, audit, statutory reporting, procurement administration, and financial-system or process improvements.
• Work collaboratively with the Deputy CFO, Accountant, Procurement & Contracts Specialist, other City departments, and external service providers to improve efficiency, customer experience, data quality, controls, workflow, and staff capacity.

• University degree in Business Administration, Accounting, or a related discipline.
• Accredited Chartered Professional Accountant (CPA) designation.
• Minimum of four years' experience in municipal finance, public-sector financial administration,…