CRCL Coordinator (Mobile Crisis Response Program

THE ORGANIZATION:

Kamloops Aboriginal Friendship Society (KAFS) was established in 1972 and is a non-profit organization with a status free open-door policy. KAFS is dedicated to empowering the Aboriginal and non-Aboriginal communities of Kamloops and surrounding areas. KAFS provides culturally appropriate programs and inclusive services that meet the needs of urban Indigenous people to become healthier, physically, mentally, emotionally, and spiritually.

The Kamloops Aboriginal Friendship Society (KAFS) CRCL (Crisis Response, Community Led) is a newly launched program and will provide an alternative to the presence of police personnel at mental health crisis calls in Kamloops. The team will provide crisis support services that will integrate cultural safety protocols and holistic care options. The mobile team is comprised of mental health professionals and peers (someone with lived or living experience) will be available during scheduled service hours.

This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.

The CRCL team provides acute crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. The CRCL Coordinator plays a key role in supporting day-to-day service delivery and helping ensure strong, consistent operations across the team. This role supports shift coordination, staff guidance, documentation quality, and communication between frontline staff and leadership.

KAFS is currently hiring for one CRCL Coordinator position, with the below regular working schedule:

• Monday to Friday, 4pm - 12am
• This position includes an extensive initial training period, which is completed through a blend of online, on-site, and off-site sessions. The training plan is set by the CRCL Program Manager and must be completed within the first three months of employment

• Support day-to-day coordination of shift operations, including team communication, call flow, problem solving, and frontline support during active service hours
• Support daily team check-ins and check-outs to reinforce communication, preparedness, and continuity across shifts
• Provide day-to-day guidance, mentorship, and informal coaching to Responders to support safe, consistent, and client-centered service delivery
• Provide on-site emotional support to Responders throughout their shifts, recognizing when additional care is needed and fostering a team environment grounded in wellness and self-care
• Provide low-impact debriefing and day-to-day support to Responders following calls, and escape clinical, operational, or team concerns to the Team Lead as appropriate
• Assist with onboarding and orientation of new team members, including shadowing, training support, and reinforcement of program expectations, protocols, Scope of Practice, and service standards
• Review documentation for completeness, accuracy, and alignment with program standards, and flag concerns, trends, or follow-up needs to the Team Lead
• Support quality checks related to documentation, reporting, and service delivery standards
• Identify and communicate emerging staff support, training, or operational needs to the Team Lead
• Participate in debriefs, case discussions, team development, and shared learning opportunities that support effective service delivery across the CRCL program
• Foster respectful and collaborative working relationships with community partners, service providers, and emergency personnel
• Respond to calls as needed to support Responders by providing situational assessment, crisis de-escalation, and point-of-service crisis support, while maintaining a safe holding-space for individuals or groups experiencing psychological or emotional distress
• Contribute to the ongoing effectiveness of the CRCL program by supporting additional responsibilities connected to service delivery, team functioning, and program operations, as required

• Degree in Social Work, Psychology, Counselling, or Mental Health
• 4+ years…