Senior Technical Support Engineer, Stability and Reliability
Job in
Kamloops, BC, Canada
Listing for:
Pegasystems
Full Time
position
Listed on 2026-02-13
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Engineer
Salary/Wage Range or Industry Benchmark: 62000 CAD Yearly
CAD
62000.00
YEAR
Job Description & How to Apply Below
Meet Our Team:
We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
This role requires Canadian Citizenship due to work involving Protected B information.Picture Yourself at Pega:
Pega is changing the way the world builds software. The Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.
What You'll Do at Pega:
Provide exceptional customer support and relationship management.Respond promptly to the customer, customer support, and engineering inquiries to handle and resolve customer issuesWork with field engineers to assist on-site teams in resolving complex issuesBecome a subject matter expert in product functionality and use to drive customer-based SolutionsWho You Are:
Experience working with Java web servers and servlet containers (preferably Web Sphere, Web Logic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)Demonstrated effective oral and written communication skills, including poise in pressure situationsIndependent thinker, but good team playerExcellent customer relations skills and organization skillsAbility to work in a flexible, team environmentStrong analytical and problem-solving skillsAbility to identify, propose and implement solutionsMust be able to work rotating on-call schedule, including weekendsWhat You've Accomplished:
Strong analytical and problem-solving skills.Should have extensive experience with core Java, JSP, Servlets and JDBC conceptsIn-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems.Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2Additional Information
Base salary range for this role is 62, CAD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Position Requirements
10+ Years
work experience
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