E-Learning Support Technician Job Kamloops area,BC Canada,IT/Tech

DUTIES & RESPONSIBILITIES

Creates Student Learning Environments by utilizing document languages (XML/HTML, RSS, Wiki Markup or other formats) to format and structure course content using TRU design standards and templates.

Coordinates with Instructional Designers to determine appropriate presentation, environment, model and tools.

Compiles courses using established course platforms/presentations.

Completes peer review of formatted materials to ensure quality of student materials.

Liaises with staff and faculty and collaborates with peers by analyzing and determining solutions to technical, communication, and media needs in course development.

Maintains technical integrity of course materials within development and live delivery platforms, amends print materials, provides new master print files to Printshop and develops print-on-demand strategies.

Maintains TRU file management and version control standards across multiple servers and data repositories. Maintains and updates Open Learning databases with accurate information.

Advises and provides technical support to other stakeholders/sections.

Ensures security of sensitive course material to maintain integrity of courses. Maintains security of digital assets.

Tests and evaluates new learning technologies for presentation platforms against established criteria.

Identifies opportunities for workflow improvements to enhance efficiency and quality of department.

REPORTS TO

Manager, Learning Technology and Innovation

QUALIFICATIONS

EDUCATION:

Bachelor degree in a related program such as Computing Science, Digital Arts and Design, or Educational Technology

EXPERIENCE:

Two years of directly related experience

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

Skill in digital publishing, hand-coding HTML, CSS, and web development applications such as Wiki Markup, Word Press and Acrobat Pro
Demonstrated ability to maintain high levels of accuracy and thoroughness with attention to detail including analysis of issues in order to suggest, develop, and apply solutions
Excellent verbal and written communication skills, including the ability to communicate technical information to non-technical audiences, and to recommend solutions to colleagues and stakeholders
Strong interpersonal and organizational skills, including the ability to document workflow processes regularly and the ability to work independently and as a team player
Ability to meet deadlines and prioritize tasks
Willingness to learn and instruct others on new techniques related to job tasks
Strong working knowledge of word processing for large documents, particularly using Microsoft Word
Familiarity with document languages such as XML, Learning Management Systems (LMS) such as Blackboard and Moodle, and syndication tools
Familiarity with conversion processes between different document languages
Familiarity with PHP
Knowledge of production and graphics applications such as Math Type, Photoshop, Fireworks or Illustrator is desirable

WORKING CONDITIONS

Long periods of time working at computer
General office conditions

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.


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