Executive Director, Corporate Services

Reporting to the Chief Operating Officer (COO), the Executive Director, Corporate Services is a strategic leader responsible for modernizing and strengthening the Commission’s corporate infrastructure. Operating at the intersection of administration, technology, and organizational effectiveness, this role leads enterprise‑wide digital transformation while ensuring strong financial stewardship and operational excellence. As a member of the Senior Leadership Team (SLT), the Executive Director contributes to the development of organizational excellence ensuring that technology, financial management, and administrative systems enable the Commission’s mandate, regulatory responsibilities, and long‑term sustainability.

The role plays a critical part in transitioning legacy systems to modern, secure, scalable digital solutions that improve user experience, decision‑making, and overall service delivery.

• Develops and executes a multi-year digital transformation strategy aligned with the Commission’s Corporate Plan.
• Leads the modernization, integration, and optimization of enterprise platforms (e.g., ERP, HCMS, CRM, data and analytics environments).
• Oversees enterprise architecture, cybersecurity, applications, data infrastructure, and system governance.
• Champions user‑centered digital delivery and continuously improves client and stakeholder experiences.
• Identifies and implements AI and automation use cases that enhance operational efficiency and regulatory effectiveness.
• Ensures secure, reliable, and scalable technology ecosystems with strong data governance and privacy controls.
• Provides strategic advice to the COO on technology investments, risk, and innovation priorities.
• Leads transition planning from legacy systems to modern best‑practice platforms.
• Leads and develops high‑performing teams across Information Technology and Finance & Administration.
• Fosters cross‑functional collaboration across business lines and functions.
• Builds internal digital capability and data literacy across the organization.
• Provides change management leadership during system and process redesign initiatives.
• Coaches and mentors leaders to build capacity and succession strength.
• Provides oversight of financial strategy, budgeting, forecasting, and reporting.
• Ensures strong internal controls, compliance, and regulatory reporting in alignment with legislative and funding requirements.
• Oversees financial planning processes, resource allocation, and cost‑effective service delivery strategies.
• Links financial outcomes to corporate KPIs to enable performance management frameworks.
• Strengthens administrative systems and corporate services infrastructure to support organizational growth.
• Protects organizational information and system assets through effective security and risk management frameworks.
• Establishes governance structures for enterprise systems, data management, and vendor oversight.
• Provides senior‑level recommendations on risk mitigation, technology procurement, and enterprise controls.
• Collaborates with government stakeholders and internal divisions to ensure corporate systems support program and regulatory outcomes.

• Graduate degree in a related field preferred (e.g., Business Administration, Finance, Computer Science, Information Systems, Engineering, or a similar discipline).
• Relevant certifications such as PMP, ITIL, TOGAF, CPA, or equivalent are considered assets.
• Minimum 15 years of progressive leadership experience in corporate services, enterprise technology, finance, or digital transformation environments.
• Demonstrated experience leading large‑scale enterprise system implementations and organizational change initiatives.
• Experience operating within a federally regulated, public sector, or quasi‑governmental environment is considered an asset.
• Proven senior leadership in digital transformation and enterprise modernization.
• Strong financial acumen with experience overseeing budgets and demonstrating return on investment.
• Deep understanding of enterprise architecture, cybersecurity, data governance, and systems integration.
• Ability to translate complex technical and financial concepts into clear executive recommendations.
• Strong executive presence and the ability to influence at all levels.
• Skilled in building collaborative, high‑trust, cross‑functional teams.
• Ability and willingness to travel within Canada as required.
• Ability to communicate in French is an asset.