IT Helpdesk Technician

Position: IT Helpdesk Technician at City
Elevate your tech support career with the City of Kamloops as an IT Helpdesk Technician II. Resolve diverse IT issues while delivering exceptional customer service in this dynamic role.

Join our IT team and make a significant impact through troubleshooting and support for hardware, software, network, and security systems. The ideal candidate will hold a post-secondary diploma in information systems, and relevant Microsoft certifications, alongside a minimum of three years in end-user support, including managing Windows and iOS endpoints. This position emphasizes independent and collaborative work in a fast-paced environment.

Key Responsibilities:

• Troubleshoot and resolve IT issues for clients

• Support hardware, software, and security systems

• Manage Windows and iOS endpoints effectively

• Assist in network configurations and troubleshooting

• Maintain thorough documentation of support activities

Requirements:

• Post-secondary diploma in information systems

• Three years experience in end-user support

• Microsoft 365 certifications (expired accepted)

• Valid BC Driver’s licence – Class 5

• Ability to obtain RCMP enhanced security clearance

Utilize your IT expertise to support both internal and external clients at the City of Kamloops.
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