IT Helpdesk Technician II

Position: Join as IT Helpdesk Technician II
Step into a rewarding position as an IT Helpdesk Technician II with the City of Kamloops. Focus on resolving complex technical issues while providing top-tier customer service.

The role demands a candidate with a recognized diploma in information systems, strong Microsoft 365 credentials, and at least three years of experience in managing technology for end-users. You will independently troubleshoot and manage Windows and iOS devices, while also navigating security systems and network setups in a collaborative team environment.

Key Responsibilities:

• Resolve diverse IT support requests efficiently

• Provide hardware and software assistance

• Oversee Windows and iOS endpoint management

• Manage network functionalities including DNS and DHCP

• Document all troubleshooting and support actions

Requirements:

• Diploma in information systems required

• Minimum three years of technical support experience

• Relevant Microsoft 365 certifications preferred

• Class 5 BC Driver’s licence essential

• Eligible to obtain RCMP enhanced clearance

Bring your technical skills and passion for service to the City of Kamloops as an IT Helpdesk Technician II.
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