Account & Technical Support Co-op​/Intern - Filled

Note:

We typically work all together in-person at our office once per week!

Vivacity Technologies is a growing startup based in Kamloops, British Columbia, with a mission to use technology ethically and equitably to build a better future for cities, businesses, and citizens. We act on this mission by working closely with municipalities, First Nations organizations, and public bodies, providing products and services that positively impact these organizations and the communities they serve.

We’re looking for a detail-oriented and proactive Account & Technical Support Co-op / Intern to support our Viva Citadel platform.

This role is perfect for someone interested in customer experience, technology, and problem-solving. You’ll work closely with our team to support clients, troubleshoot issues, and help ensure smooth day-to-day operations.

• Respond to client inquiries and support requests
• Troubleshoot basic technical issues
• Escalate more complex issues to the appropriate team members

• Assist with client onboarding and setup
• Maintain client records and documentation
• Support ongoing client communication

• Help track usage, feedback, and engagement
• Assist with internal documentation and process improvements

• Background in or currently enrolled in a post-secondary program related to Business, Technology, Information Systems, Computer Science or similar
• Strong communication and problem-solving skills
• Comfortable learning new software tools
• Organized, detail-oriented, and reliable

• Experience in customer support or client-facing roles
• Basic technical troubleshooting skills
• Interest in SaaS or software platforms
• Experience with Google Workspace and Sites

• Hands-on experience supporting a live software platform
• Exposure to client management and operations
• Opportunity to develop technical and communication skills