Data Center Customer Operations III​/IV

Position: Data Center Customer Operations III / IV
Who are we?  Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary  Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities  Facility / Infrastructure Maintenance
Performs moderately difficult preventative and corrective maintenance checks on-site to facility components

Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures

Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures

Operates and maintains plumbing, fire suppression, and safety systems

Operates critical infrastructures under the supervision of more senior technical staff

Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support
Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures

In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support
Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts

Identifies Single Points of Failure (SPOFs) and makes recommendations

Responds to all moderately difficult on-site incidents, including failures, problems and delays

Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects
Completes routine work requests and circuit installations

Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime

Makes minor changes to mechanical, electrical and specialized systems, as directed

Carries out infrastructure projects

Collaboration
Collaborates with others to resolve moderately difficult facility incidents

Effectively collaborates within the department; may mentor team members on general maintenance activities

Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment

May recommend infrastructure projects

Qualifications    Typically requires a high school diploma and 3+ Years of proven work experience in similar position.

Experience in data center, facilities, or critical infrastructure environments preferred.

Good problem-solving and troubleshooting skills.

Ability to work independently and follow standard operating procedures.

Effective communication and teamwork skills.

Willingness to work shifts, weekends, and participate in on-call support as needed.

This…