Service Operations Supervisor Safety & Team Lead

We are looking for a talented Service Supervisor , to join our team specializing in Service for our Operation Unit in Kamloops, BC.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.

• Communicate repair plans clearly to Technicians, aligning them with customer quotes.

• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.

• Support Technicians with first-level assistance and escalate technical issues when necessary.

• Manage service logistics to ensure safety, quality, and efficiency in operations.

• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.

• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.

• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

To be successful in this role you will need the following:

• Financial acumen:
  Interpreting and applying understanding of key financial indicators to make better business decisions.

• Communicates effectively:
  Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus:
  Building strong customer relationships and delivering customer-centric solutions.

• Directs work:
  Providing direction, delegating, and removing obstacles to get work done.

• Ensures accountability:
  Holding self and others accountable to meet commitments.

• Manages conflict:
  Handling conflict situations effectively, with a minimum of noise.

• Diagnostics Application:
  Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.

• Electronic Service Tool Application:
  Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  
  This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Truck Shop Service Supervisor –

Job Requirements:

• Previous leadership or supervisory experience is considered a strong asset.

• Demonstrated experience in sales, customer service, and service delivery management.

• Proven ability to develop and maintain strong customer relationships while meeting or exceeding established sales growth targets.

• Strong communication, organizational, and problem-solving skills.

• Ability to effectively manage customer interactions and ensure a high level of customer satisfaction.

• Commitment to promoting, enforcing, and leading Cummins' safety culture and ensuring compliance with all safety policies, procedures, and regulations.

• Experience coordinating service operations, scheduling resources, and supporting field service teams is considered an asset.

• Proficiency with business systems, service management tools, and Microsoft Office applications.

Key Responsibilities:

• Lead and support service personnel to achieve operational, financial, and customer satisfaction objectives.

• Drive business growth through customer engagement, sales opportunities, and service excellence.

• Ensure safe work practices are consistently followed and foster a culture of safety accountability.

• Monitor service quality, productivity, and performance metrics to meet branch and company goals.

• Collaborate with customers, technicians, and internal stakeholders to deliver effective service solutions.

• Support employee…