Team Lead - Aberdeen Mall

Overview

With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

• Handle customer questions and concerns efficiently and effectively, sharing feedback with the Store Management team as needed
• Problem solve effectively and proactively using available resources and guidance from the Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible and responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstrations, and bringing our brand to life
• Meet sales and performance targets
• Support training and onboarding of recent Customer Consultants

• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate and listen effectively
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs
• Frequent reaching, bending, crouching as required