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Job Description & How to Apply Below
The Head Bike Technician is responsible for the daily supervision and operation of the Rental / Repair shop and the quality control of bike tuning and repairs. This role will maintain and administer all rental equipment, shop tools, and supplies. The Head Tech thrives on providing an exceptional level of service to guests while being an example to all staff in the Rental & Retail shop.
You Will:
Maintain and track the rental fleet.
Maintain inventory of shop equipment and supplies.
Assist the Rental/Retail Manager in driving programs to increase business.
Ensure shop policies and procedures are adhered to.
Assist with training staff to ensure consistent, quality repairs and service.
Act as a leader by demonstrating exceptional service quality and communicating on behalf of the resort and department.
Engage in or lead daily team meetings, training and other communications necessary to provide a high-quality experience for staff and guests of the resort.
Fit guests with appropriate equipment and ensure legal waivers are distributed and completed.
Support retail operations by stocking and receiving products, tracking inventory, cleaning and tidying the store.
Assist guests in the shop with through friendly interaction, sales assistance, and recommendation about equipment or products.
Assist in maintaining efficient labor costs by scheduling and delegating staff effectively.
Work flexible shifts with varying hours, depending on factors such as weather and visitation levels.
Work for extended periods in harsh weather conditions (cold, wind, heat, altitude).
Perform other duties as assigned.
You:
Have previous experience delivering excellent customer service and maintaining service standards.
Demonstrate extensive knowledge of bike repairs and servicing.
Are familiar with mountain bikes and related equipment, as well as bike rental/repair shops and procedures.
Have previous experience supervising staff.
Are familiar with downhill bike products and suspensions.
Are proficient in Microsoft Office (Word, Excel, Outlook).
Have passion and enthusiasm for mountain culture & biking, and the resort environment.
Have previous sales experience and use of Point of Sale (POS) applications.
Have cash handling experience.
Compensation and Benefits
Competitive wage: $/hour, dependent on experience
Mountain access perks:
Staff receive a Kicking Horse Mountain Resort pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets for full-time staff.
Staff discounts:
Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
Employee Events & Recognition:
Participate in fun, year-round staff events and be recognized through our employee awards program
Join a fun and passionate team to share RCR mountain adventures with!
Interested?
Please apply on our website with your resume.
We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however only those candidates selected for an interview will be contacted.
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