Winter Guest Experience Agent, Golden Skybridge Adventure Park

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As a Guest Experience Agent, you'll be the first warm welcome our guests receive 'll handle admissions and guest questions, and you'll be cross‑trained in our Retail, Video and café operations so you can move wherever the team needs you most. Most duties take place in our Retail Shop, with some time outdoors as required.

• Welcoming guests and delivering upbeat, professional service from arrival through departure
• Assisting with ticket sales, add‑ons and packages for Trailglow and the Canyon Swing, along with questions, directions, and guidance on visiting our sister attractions and the Canadian Rockies in winter
• Using Ventrata to issue, process and redeem guest tickets, including pre‑booked and online reservations
• Handling cash ($CAD and $US), debit and credit transactions accurately, and completing float and cash‑out procedures
• Validating tickets prior to entry
• Performing crowd management and supporting smooth guest flow during peak arrival times
• Sharing winter guest information, including trail and weather conditions, recommended footwear and clothing, and fire pit area guidelines
• Cross‑trained in Retail and Video: operating the retail point of sale, restocking and merchandising, promoting and selling video packages, and supporting video review and delivery
• Soliciting guest feedback and forwarding guest comments in a timely fashion
• Keeping guest service areas clean, organized and stocked
• Assisting other departments when operational needs require, under the direction of the supervisor on duty
• Upholding the high standard of safety and environmental stewardship expected of all employees
• Supporting Retail Associate duties when required, including stocking, merchandising and video platform monitoring
• Supporting the café when required, including taking orders and payment, preparing and serving hot drinks and grab‑and‑go items, restocking, and keeping service areas clean in line with food safety standards
• Communicating with co‑workers and management
• Assisting other departments when operational needs require, under the direction of the supervisor on duty
• Upholding the high standard of safety and environmental stewardship expected of all employees

• A high level of customer service is paramount, along with a high level of knowledge of Golden Skybridge, Trailglow, and the unique features and habitat of the area
• Experience in guest services, retail, or a similar customer‑facing role
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products, services and winter activities available in Golden and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast‑paced and busy conditions
• Ability to quickly learn multiple systems, including Ventrata, retail point of sale, and video platforms
• Food Safe Level 1 certification an asset
• Flexible and adaptable, comfortable moving between admissions, retail, video and café duties within a shift
• Ability to work in a fast‑paced environment…