Delivery Driver & Customer service

Pay Range: $18.25-$23 per hour, based on experience

We're looking for a dependable, customer-focused team member to join our team in a hybrid customer service and delivery role. This position combines in-store customer support, parts order preparation, local deliveries and pickups, and inventory assistance. You'll play an important role in creating a positive customer experience, keeping orders moving efficiently, and supporting the day-to-day operations of the store.

• Greet customers in person and by phone with a positive, welcoming attitude.
• Assist customers with parts inquiries, product selection, sales, returns, and warranty transactions.
• Use Parts Watch, online resources, and paper catalogues to locate parts, access customer accounts, and process invoices and orders.
• Communicate professionally with customers, coworkers, management, and support centre personnel.
• Support merchandising, product presentation, signage, inventory management, and promotional initiatives.
• Maintain a professional, helpful approach and work with customers and teammates to find practical solutions.
• Prepare and verify customer orders and invoices to ensure accurate deliveries.
• Deliver and pick up products safely, efficiently, and professionally while building strong customer relationships.
• Inspect merchandise with customers upon delivery and obtain the required delivery confirmation.
• Coordinate daily pickups of customer cores, returns, and warranty items.
• Maintain accurate delivery and pickup records and ensure all required paperwork is completed.
• Keep the delivery vehicle clean and check fluid levels and tire condition regularly.
• Communicate delivery progress, delays, and customer concerns to the dispatcher or store manager.
• Follow all applicable road rules and safe driving practices.
• Receive, unload, label, organize, and put away incoming stock.
• Assist with picking, packing, and preparing orders for delivery or customer pickup.
• Participate in cycle counts and annual physical inventory.
• Maintain an organized, clean, and safe store and warehouse environment.
• Assist with stocking shelves and other store support duties as required.

• Valid driver's licence and a clean driving record.
• Strong communication and interpersonal skills.
• Dependable, organized, and able to manage multiple priorities.
• Comfortable with physical work, including lifting up to 50 pounds.
• Willingness to assist across customer service, delivery, and inventory functions.
• Automotive parts experience is an asset.

Someone who takes pride in helping customers, works well with a team, and is willing to pitch in wherever needed. The ideal candidate is professional, adaptable, and committed to providing reliable service both in the store and on the road