Field Service Technician II

Field Service Technician II – Kamloops

NCR Atleos
, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self‑service availability for financial institutions and retailers across the globe.

Field Service Technician II

Kamloops

Please note that this position is not eligible for Visa sponsorship now or in the future. This restriction applies to all candidates for this position.

As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world‑class high level of customer satisfaction. Acting as a first line response to customers on‑site in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with each customer.

You will connect with our customers to address questions and resolve various problems on‑site (some uncommon), knowing when and who to turn to for support. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it.

Additionally, you will always be on the lookout for preventative measures you can take, elevate issues, and serve as an ambassador for the NCR Atleos brand. Your goal is to keep our customers completely assured and satisfied through your technical expertise and consistent and constant communication.

Exceptional at communicating with customers (by maintaining strong relationships, handling problems before they start, and making sure customers have what they need when they need it). In fact, that’s your specialty
. Oh, and you have some great formal training (or considerable experience) in tech systems and know the ins and outs of products like large servers, mainframe computers, and imaging software.

Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills ensure we can assist them in the ways they need it the most.

• Service electromechanical equipment like ATMs and self‑checkout systems within an assigned territory—with the goal of keeping our customers completely assured and satisfied.
• Perform hardware maintenance, installation, network management, multi‑vendor maintenance, and software support.
• Unleash your manual skills on products like peripherals, large system printers, small and enterprise level servers, communications equipment, networks, and item processing sorters.
• Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.
• Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll always be on the lookout for preventative measures you can take to correct all technical problems before they happen.
• Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service.

• A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
• A stickler for record‑keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
• Someone looking to tackle an intense but rewarding role. You like responsibility and are outstanding at managing everything and are motivated self‑starter who can be depended upon to work efficiently and with little supervision.

• High School diploma or equivalent.
• Must have a…