Outreach Worker

Job Category  :  Community Impact and Programs
The Mustard Seed’s Street Advocacy program supports individuals and families experiencing chronic homelessness and poverty who face multiple barriers to stable housing and services. Through consistent, visible, and relationship based outreach, the Street Advocate Outreach Worker engages community members to build trust, promote safety, and connect individuals to essential resources.
In this role, the Outreach Worker provides basic needs support, system navigation, education, and guidance whilemaintaininga strong presence in the community. The position also emphasizes collaboration with local businesses and stakeholders by fostering relationships andfacilitatinglearning opportunities that increase awareness and understanding of homelessness and poverty.

Employment Type:

Fixed Term Contract - Full-time
Position End Date:
April 6, 2027

Schedule:

Monday to Friday (7:30 AM to 3:30PM)
Reporting to:
Director of Operations
City:
Kamloops, BC
Number of Positions to Fill: 1
Salary:  $52,000 to 54,000 per year
RFR#:  1855
MAJOR DUTIES AND RESPONSIBILITIES   Prepare, organize, andmaintainoutreach supplies and backpack according to route needs
Connect and build rapport with street populations sleeping rough through intensive outreach
Creating and fostering relationships with local businesses to increase awareness around issues of poverty and homelessness
Provide short-term problem solving, and basic needs
Identify needs,provide support,make referrals,andshare knowledge of local resources
Provide advocacy and goalsupportas needed
Maintainaccuratedocumentationregardingclient interactions, services provided, and filesas well astrackingoutcomes,goalsand statistics
Refer and connect individuals to appropriate resources and access points, including emergency shelters, external agencies, and The Mustard Seed Wellness Clinic foradditionalclinical or advocacy support
Attend, contribute, and collaborate in meetings andtrainingwhenrequired, including with other agencies and stakeholders
Maintain privacy and confidentiality in accordance withPIPA and FIOPPA legislation
Abide by all The Mustard Seed policies and procedures, including Health and Safety policies and protocols,and complete a report for allincidentsina timely manner
Other duties as assigned
MINIMUM QUALIFICATIONS AND SKILLS   Degree or equivalent in Social Work,Psychology and related fields is considered a strong asset
1-year front line experience in a social serving agency working with vulnerable populations
Current Standard First Aid and CPR certification, as well as training in NCVI, VI, ASIST, andsafeTALK, is considered an asset
Experience usingHIFIS (Homeless Individuals and Families Information System) andorvulnerability assessment tools (VATs) is considered an asset

Experience with case documentation using FDARP (Focus, Data, Action, Response, Plan) is considered an asset.
Empathy for the homeless and a desire for greater understanding concerning poverty and justice issues in an urban center
Capacity to work effectively in complex and evolving situations whilemaintainingempathy, boundaries, andselfawareness.
Strong written and verbal communication skills
Strong conflict resolution skillsand de-escalation techniques
Strong digital literacy, withproficiencyin Microsoft 365 applications including Outlook, Excel, and Teams
Strong digital literacy, withproficiencyin Microsoft 365 applications including Outlook, Excel, and Teams
A self-starter with the ability to work in a cross-functional team
Ability to work respectfully and collaboratively in a team environment
Proven ability to work effectively with individuals from a wide range of cultural backgrounds
Demonstrated knowledge and application oftraumainformedcare practices
WORKING CONDITIONS   As The Mustard Seed is a Christian ministry, werequireour employees sign an agreementindicatingthat they will respect and not detract from our Statement of Faith
Moderate physical effort is required, including standing, walking, sitting, and lifting. The role involves primarily walking outdoors on foot forthe majority ofthe shift,yearround
The position will require ongoing compassionate care, frequent manual labor, conflict resolution,de-escalation,and organizational ability while working directly with a vulnerable population
This position is often fast-paced and requires moderate amount of mental effort to analyze information and problem solve, with the ability to adapt to change
Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person.

This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
Training on how to respond is provided, but this is to be considered typical working conditions as many of our clients are unaware of the impact of these comments.

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