Case Manager

Are you looking to make a meaningful difference? Are you interested in ability management and supporting people in their recovery and return to work?

At WorkSafeBC,
Case Managers are accountable for achieving safe, appropriate, and sustainable return-to-work outcomes. You lead the management of each claim assigned to you by assessing needs, identifying barriers, and intervening where needed to support progress in recovery and work readiness in collaboration with workers, employers, and care providers.

You manage the overall direction of your cases. You navigate diverse and sometimes challenging situations, using clear, respectful, and direct conversations to align expectations. You develop return-to-work plans based on functional abilities and an understanding of critical job demands, adjusting them as needed to support ongoing progress and maintain recovery and return-to-work efforts. You make decisions informed by evidence, your assessment, and applicable legislation, policy, and practice standards, incorporating clinical expertise where appropriate.

You’ll provide compassionate, supportive service to people injured at work.

We offer a hybrid model that combines working remotely and in our offices, based on the operational needs of the position. Opportunities are available in our Kamloops, Kelowna, Port Moody, and Richmond locations.

• Independently manage a caseload and utilize disability management practices to influence employers, clinicians, providers, internal stakeholders, and workers to facilitate timely, positive return-to-work outcomes
• Thoughtfully create comprehensive case management plans that include action plans, goals, and objectives to promote commitment to the achievement of the plans; chair regular team meetings to review progress towards the objectives and goal achievements
• Partner with internal and external stakeholders, including health care providers, employers, and vocational rehabilitation consultants to develop and implement evidence-based safe return-to-work strategies in alignment with the injured worker’s needs
• Monitor goals, objectives, time frames, and assignments to team members and service providers, and evaluate the effectiveness of these plans through continuous communication
• Contribute to the development of case management procedures and promote quality initiatives by providing client-centered services through continued improvement in procedures and programs

• Demonstrate care and compassion while building successful relationships and developing collaborative and effective recovery and return-to-work plans
• Lead by facilitating and influencing others to achieve a desired outcome that considers a worker’s individual circumstance
• Apply law and policy in making decisions about entitlements and rehabilitation measures
• Organize and prioritize a high-volume workload while dealing with changing and conflicting priorities and deadlines

• An undergraduate (bachelor’s) degree
• A minimum of three years of experience where you independently made decisions of a complex nature and communicated your decisions with clarity, persuasiveness, and compassion
• Your experience with complex decision-making must include decisions that require discretion, caution, and judgement – including analyzing facts and issues, integrating information from multiple perspectives, weighing evidence, applying acts, policies, procedures, and other resources to make appropriate decisions
• General knowledge of disability management and return-to-work principles
• Graduate degree, certificate, or diploma in Disability Management is considered an asset
• Must have a valid BC driver’s license

• Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
• Confirm you are legally entitled to work in Canada

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Salary: $51.42 hourly