Client-Centric Case Manager

Become a part of the BC Family Maintenance Agency as a Case Manager based in Kamloops. Deliver exceptional client service and ensure effective case management for families in need.

The BC Family Maintenance Agency (BCFMA) seeks skilled Case Managers focused on client support and community engagement. In this role, your primary responsibilities include assessing client situations, providing holistic services, and advocating for community resources. Moreover, you will efficiently manage case documentation while adhering to privacy policies and fostering collaborative relationships.

Key Responsibilities:

• Conduct thorough client case management reviews

• Assess diverse client circumstances for effective resolutions

• Monitor cases proactively to maintain service standards

• Communicate with clients using professionalism and discretion

• Advocate for a client-centric approach in all aspects

Requirements:

• Two-year college diploma or equivalent experience

• Minimum three years in client service, preferably in social services

• Proficient in MS Office applications

• Experience working with diverse and vulnerable populations

• Commitment to reconciliation with Indigenous communities

Make a difference in the lives of families through effective case management and support at BCFMA in Kamloops.
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