BCFMA Case Manager Role

Join the BC Family Maintenance Agency as a Case Manager in Kamloops and play a vital role in supporting families through effective case management and communication.

As a Case Manager at BCFMA, you will address client needs by conducting assessments, managing case information, and providing essential referrals. This role requires excellent problem-solving skills and a strong commitment to client advocacy while complying with BCFMA standards and policies. Your ability to navigate complex client situations will ensure that families receive the support they deserve.

Key Responsibilities:

• Conduct comprehensive reviews of client cases

• Analyze client circumstances to inform decisions

• Monitor cases and maintain quality service standards

• Communicate effectively and confidentially with clients

• Participate in team meetings and contribute to solutions

Requirements:

• Two-year diploma or equivalent qualification

• Three years of client service experience in a relevant field

• Strong computer skills, including MS Office

• Experience with diverse populations and crisis management

• Understanding of Indigenous relations and cultural agility

Contribute to meaningful change for families through your work as a Case Manager at BCFMA in Kamloops.
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