Shelter Advocate

Job Category :
Community Impact and Programs

Requisition Number : SHELT
002083

Posted :
August 21, 2026

Full-Time

Locations
Showing 1 location

Description
The Shelter Advocate is committed to helping people staying within a Shelter environment who are experiencing poverty, housing instability, and other barriers to assist them in transitioning toward and maintaining sustainable and healthy lifestyles, including transitioning into sustainable housing. The purpose of the Health and Wellness area is to support clients by addressing the social determinants of health through system navigation and advocacy.

The Shelter Advocate works as part of an interdisciplinary allied health team and connects clients with any needed external and internal resources.

Employment Type:

Full-time

Schedule:

Monday to Friday 8:00 AM to 4:00 PM
Reporting to:  Health and Wellness Manager
City:  Kamloops
Budgeted Salary:  $52,000.00
Number of Positions to Fill:  1
RFR #:  2191

MAJOR

DUTIES AND RESPONSIBILITIES:

Meet with shelter guests and vulnerable community members requesting advocacy support to determine their , Income, and housing goals with them to prioritize the support they require to achieve their goals

Complete the Wellness Advocate intake process

Build and maintain positive relationships with clients and create a welcoming, respectful, inclusive, and safe environment for them

Educate and empower clients to understand and achieve their rights and responsibilities, to facilitate their full participation in society

Contribute to general health and wellness programming including supporting or facilitating group initiatives and programs that increase knowledge and awareness of community health

Liaise with internal and external resources that will help clients achieve their goals if the support is beyond the scope of services provided by the Wellness Advocate. This includes maintaining existing partnerships as well as developing new partnerships

In regard to clients who have a Caseworker, compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require client access to external resources

In regard to clients who do not have a Caseworker, refer these individuals directly to internal and external resources

Advocate for clients as needed both to access resources within and outside the organization

Maintain relationships with agency partners and volunteers

Ensure clients accessed external resources by completing follow up with guests and agencies

Contribute to community programs facilitation as needed

Follow protocols to ensure sanitized and organized professional workspace

Provide backup to Reception to ensure front desk is covered

Assist with training of new Advocates and Wellness Receptionists

Participate in case management teams when required

Provide crisis intervention, as necessary

Administration

Build a comprehensive library and knowledge base on community resources

Share and disseminate community resource information

Track assigned clients’ progress with external resources

Communicate relevant information to Caseworker about interactions with clients and observed behavior

Document client interactions, client referrals and client progress on documentation platforms (platforms vary with each city)

Track statistics and prepare reports, as required

Attend meetings and training, as assigned

Serve on internal and external committees, as requested

Provide input into the development of policies and procedures for designated programs

Keep clients’ records and information confidential, updated and secure.

MINIMUM QUALIFICATIONS AND SKILLS

A minimum of an undergraduate degree in healthcare administration, public health, social worker, psychology, nursing, or a related field is preferred – preference for bachelor's degree in Social Work, Psychology or related field in public health.

Three to five years of related working experience preferred

Experience with HIFIS, CASH, and VAT assessments preferred.

Competent in use of MS Office

Excellent interpersonal skills

Excellent administrative, time management and organizational skills

Self-motivated and ability to work independently

Valid Driver’s License (Class
5) preferred

WORKING CONDITIONS

As…