Family Service Team Leader

This position is scheduled on an alternating, compressed 4-day work week. The successful candidate must be able to work a rotating schedule in alignment with operational requirements.

Scw’exmx Child and Family Services Society (SCFSS) is seeking a skilled, culturally grounded, and people‑focused leader to serve as the Family Services Team Leader.

Reporting to the Child Safety Manager, this role provides day‑to‑day leadership, supervision, and practice guidance to the Family Services team delivering ongoing child safety and family services under delegated authority. The Family Services Team Leader plays a critical role in supporting frontline staff to maintain child safety while prioritizing family preservation, reunification pathways, and culturally grounded, community‑based supports.

This position supports the translation of organizational priorities into consistent frontline practice and contributes to SCFSS’s strategic shift from Protection to Prevention, while fostering staff wellness, manageable caseloads, and high‑quality documentation. The Family Services Team Leader upholds SCFSS’s commitments to Culture of Caring and Growing Our People, embedding nłeʔkepmx and syilx values into everyday work with children, families, and communities.

• Provide day‑to‑day leadership, supervision, coaching, and practice support to Family Service Social Workers and the Case Aide delivering ongoing family service and child safety work.
• Ensure family service practice aligns with the Child, Family and Community Service Act (CFCSA), delegated service requirements, MCFD policy, and SCFSS operational and strategic direction.
• Support staff in the completion, analysis, and documentation of safety and risk assessments, including mitigation planning and escalation of high‑risk matters to the Child Safety Manager as required.
• Monitor caseload distribution, service timelines, and workload pressures to support safe, timely, and sustainable practice.
• Provide daily case consultation, guidance, and problem‑solving support to promote consistent, culturally grounded, and family‑centred practice.
• Support coordination and smooth transitions between Intake and Family Services to reduce unnecessary escalation into protection services.
• Collaborate with Prevention Team Leaders to support coordinated service planning, referrals, and family‑centred supports aligned with Protection to Prevention goals.
• Support the implementation of practice improvements and quality recommendations identified through supervision, file review, or Quality Assurance processes.
• Promote adherence to SCFSS policies, procedures, Occupational Health & Safety (OH&S), and emergency management protocols.
• Foster respectful, collaborative working relationships with internal teams, prevention and cultural supports, and community‑facing partners to strengthen service outcomes for families.

• Strong knowledge of guardianship, children‑in‑care practice, and delegated authority decision‑making.
• Sensitivity to the historical and ongoing impacts of colonization, including residential schools and child welfare systems, and the ability to apply this understanding in practice leadership.
• Strong interpersonal, communication, and facilitation skills with the ability to support staff through complex, high‑risk, and emotionally demanding work.
• Demonstrated ability to coach and mentor staff using trauma‑informed, strengths‑based, and culturally safe supervision practices.
• Strong organizational and documentation skills, including familiarity with court‑related and permanency timelines.
• Ability to manage competing priorities and support decision‑making under pressure.
• Must be able to obtain and maintain a clear Criminal Record Check and Ministry of Children and Family Development (MCFD) Prior Contact Check.
• Must possess and maintain a valid Class 5 BC Driver’s License and provide a current driver’s abstract.
• Availability to participate in after‑hours consultation or on‑call responsibilities as required by operational needs.

• Bachelor’s degree in Social Work (BSW) is required.
• Registration, or eligibility for…