Advocate

Job Category  :  Community Impact and Programs

Requisition Number  :  ADVOC
002158

Posted :
October 20, 2026
Full-Time

Locations
Showing 1 location

Description
Do you have the ability to understand and share the feelings of others and provide support to those in need? Are you able to represent and support clients' needs and rights within the community and healthcare systems? The Mustard Seed is looking for a  Advocate.

The Shelter Advocate is committed to helping people staying within a Shelter environment who are experiencing poverty, housing instability, and other barriers to assist them in transitioning toward and maintaining sustainable and healthy lifestyles, including transitioning into sustainable housing. The purpose of the Health and Wellness area is to support clients by addressing the social determinants of health through system navigation and advocacy.

The Shelter Advocate works as part of an interdisciplinary allied health team and connects clients with any needed external and internal resources.

Employment Type:

Fulltime, Permanent

Schedule:

Monday to Friday 8:00 a.m. to 4:00 p.m.
Reporting to:  Senior Director Health & Wellness
City:  Kamloops

Location:

Victoria Street Shelter
Number of Positions to Fill:  1
Salary:  $47,000 to $51,000
RFR #:  2332

MAJOR DUTIES AND RESPONSIBILITIES

Meet with shelter guests and vulnerable community members requesting advocacy support to determine their , Income, and housing goals with them to prioritize the support they require to achieve their goals

Complete the Wellness Advocate intake process

Build and maintain positive relationships with clients and create a welcoming, respectful, inclusive, and safe environment for them

Educate and empower clients to understand and achieve their rights and responsibilities, to facilitate their full participation in society

Contribute to general health and wellness programming including supporting or facilitating group initiatives and programs that increase knowledge and awareness of community health

Liaise with internal and external resources that will help clients achieve their goals if the support is beyond the scope of services provided by the Wellness Advocate. This includes maintaining existing partnerships as well as developing new partnerships

In regard to clients who have a Caseworker, compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require client access to external resources

In regard to clients who do not have a Caseworker, refer these individuals directly to internal and external resources

Advocate for clients as needed both to access resources within and outside the organization

Maintain relationships with agency partners and volunteers

Ensure clients accessed external resources by completing follow up with guests and agencies

Contribute to community programs facilitation as needed

Follow protocols to ensure sanitized and organized professional workspace

Provide backup to Reception to ensure front desk is covered

Assist with training of new Advocates and Wellness Receptionists

Participate in case management teams when required

Provide crisis intervention, as necessary

Other duties as assigned.

Administration

Build a comprehensive library and knowledge base on community resources

Share and disseminate community resource information

Track assigned clients’ progress with external resources

Communicate relevant information to Caseworker about interactions with clients and observed behavior

Document client interactions, client referrals and client progress on documentation platforms (platforms vary with each city)

Track statistics and prepare reports, as required

Attend meetings and training, as assigned

Serve on internal and external committees, as requested

Provide input into the…