IT Specialist in Hybrid Model

Elevate IT infrastructure and helpdesk operations as an IT Specialist with Mac Donald Search Group in Kanata, Ottawa. Focus on Azure administration, cybersecurity, and AI enablement while enjoying a hybrid work environment.

This role requires a seasoned IT Specialist with 5-7+ years of experience in managing core IT systems. You will oversee helpdesk operations, lead AI deployment initiatives, and administer Azure and Microsoft 365 environments. Strong communication and problem-solving skills are essential for a seamless onboarding experience for staff.

Key Responsibilities:

• Manage IT helpdesk operations and ticket resolutions

• Lead AI enablement and tool deployment initiatives

• Administer Azure, Microsoft 365, and related environments

• Apply security best practices across all systems

• Create detailed documentation for IT processes

Requirements:

• 5-7+ years in IT, ideally in mid-sized firms

• Expertise in Azure and Microsoft 365, plus Linux knowledge

• Strong communication and customer-service skills

• Relevant post-secondary technical education

• Experience leading AI deployment strategies

Contribute your expertise to modernize IT systems and drive successful AI initiatives at Mac Donald Search Group.
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