Desktop Support Technician - Secret Clearance

We are seeking a Tier 2 Desktop Support Technician to provide advanced technical support within a secure, Windows-based enterprise environment. This individual will be responsible for troubleshooting complex hardware, software, and user issues while supporting a diverse end-user community. The ideal candidate will have strong experience supporting Microsoft technologies, managing endpoint devices, and delivering exceptional customer service in a fast-paced environment.

Active Secret Clearance is required.

• Provide Tier 2 support for desktop, laptop, mobile device, and peripheral-related issues.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity problems in a Windows environment.
• Support and administer Windows 10 and Windows 11 workstations.
• Install, configure, and maintain desktop hardware, printers, scanners, docking stations, and other end-user technologies.
• Manage user accounts, permissions, and group memberships within Active Directory.
• Support Microsoft 365 applications including Outlook, Teams, One Drive, Word, Excel, and PowerPoint.
• Troubleshoot issues related to account access, authentication, password resets, and multi-factor authentication (MFA).
• Utilize ticketing systems to document, track, and resolve incidents and service requests in accordance with SLA requirements.
• Perform workstation deployments, refreshes, imaging, and hardware replacements.
• Support software installations, updates, and patch management activities.
• Escalate complex issues to engineering teams while maintaining ownership through resolution.
• Assist with inventory management and asset tracking.
• Create and maintain technical documentation and knowledge base articles.
• Provide white-glove support to VIP and executive users when required.
• Participate in after-hours support, system upgrades, and special projects as needed.

• Active Secret Clearance.
• 3+ years of desktop support experience in a Windows enterprise environment.
• Strong troubleshooting experience with Windows 10 and Windows 11.
• Experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory, Group Policy, and user account administration.
• Experience with desktop imaging, deployment, and hardware break/fix support.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience with ticketing systems such as Service Now, Remedy, or Jira.
• Strong customer service and communication skills.
• Ability to work independently and prioritize multiple support requests.
• Experience supporting laptops, desktops, printers, and mobile devices.

• Experience supporting government, defense, or highly regulated environments.
• Knowledge of Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
• Experience with Azure AD / Microsoft Entra .
• Familiarity with cybersecurity best practices and endpoint security tools.
• CompTIA Security+, A+, Network+, or Microsoft certifications.
• Experience supporting classified or secure environments.

• Windows 10/11
• Microsoft 365
• Active Directory
• Microsoft Entra  (Azure AD)
• Group Policy
• Intune
• SCCM/MECM
• VPN Technologies
• Service Now
• Multi-Factor Authentication (MFA)

Clearance Required:

Active Secret Clearance

Experience Level: Mid-Level (Tier
2)

Work Environment:
On-site, secure Windows enterprise environment with direct end-user support responsibilities.

This is a Contract position based out of Kaneohe, HI.

The pay range for this position is $33.02 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a…