Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive medical environment?

VCA Kaneohe Animal Hospital is seeking Client Service Representatives to join our team! We are specifically looking for
Full-Time support; shifts range throughout the week, fulfills a forty (40) hour work week on days based on the needs of the hospital.

Closing (730p) and weekend availability is a requirement.

This position pays $18.00 - $20.00 an hour dependent on experience, education, certification, etc.

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Why We Need You As the face of VCA Kaneohe:

The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and ensuring clients waiting in the lobby are being monitored so wait times are limited.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing electronic medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
• Working in a multifaceted, fast‑paced environment.

Ready to be part of a team? Apply today! We look forward to hearing from you soon.

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at