Director Of Slc - Westwood

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The Director is responsible for leading and managing the day-to-day operations of all departments within Riverside Senior Life Communities (SLC), specifically the Estate Homes, Independent Living, Assisted Living, and Memory Care on the Westwood (Kankakee) campus. The Director strives to achieve and maintain maximum occupancy of the Westwood campus and meet the projected budget objectives for the organization. The Director will drive program innovation, foster a culture of person-centered care, and ensure quality and financial performance while leading the management team in alignment with the mission, values, and strategic goals of Riverside Healthcare and Riverside Senior Life Communities.

The Director ensures compliance with applicable state and federal requirements.

• Ensures the delivery of quality care and services and promotes positive resident and family relations, responding promptly and appropriately to resident needs, requests, and concerns. Encourages resident interaction and promotes a culture where each resident is of the greatest importance.
• Design, implement, and continuously improve dementia and Alzheimer’s care programs using evidence-based practices.
• Ensure staff are trained and competent in person-centered care for residents with cognitive impairments.
• Monitor program outcomes and resident engagement to maintain high standards of quality and innovation.
• Promote positive resident and family relations through responsive communication and personalized care.
• Support activities and engagement programs that enhance residents’ social, emotional, and physical well‑being.
• Lead community operations, including recruiting and retention, performance management, scheduling, and staff development.
• Maintain a safe environment for residents, staff, and visitors, and ensure adherence to emergency procedures.
• Oversee marketing and sales activities, including public relations and prospective resident follow-up, to achieve occupancy goals.
• Manage daily operations of Assisted Living and Memory Care, ensuring compliance with state and federal regulations.
• Oversee contracts for approved services, and direct and evaluate the performance of all service contractors in providing needed services.
• Coordinate resident move‑ins and periodically review residency agreements for compliance.
• Oversee healthcare programs and services (e.g., medications, bathing, charting) and ensure adherence to all regulations.
• Maintain accurate, HIPAA‑compliant records for residents and staff.
• Manage IDPH surveys, including annual, life safety, and complaint surveys.
• Develop and manage budgets, monitor occupancy, revenue, and expenses, and implement corrective actions as needed.
• Implement quality assurance programs to evaluate and improve departmental performance.
• Ensure timely and accurate completion of billing, accounting, and payroll processes.
• Collaborate with marketing teams and build partnerships with local organizations to enhance community engagement and reputation.
• Assist as needed in the coordination of move‑in with respective residents. Periodically review each resident’s status and ability to perform under the terms and conditions of the Residency Agreement.
• Routinely monitor the kitchen sanitation, meal quality, quality and appearance of service and staff, cleanliness of resident apartments, and resident satisfaction.
• Perform additional duties as assigned to ensure business continuity.

• Occupancy:
  Maintain or exceed targeted occupancy levels for Assisted Living and Memory Care units.
• Quality Assurance (QAPI):
  Achieve compliance and performance benchmarks in Quality Assurance and Performance Improvement programs.
• Financial Performance:
  Meet or exceed budgeted revenue and expense targets; demonstrate effective cost control and resource utilization.
• Resident Satisfaction:
  Maintain high resident and family satisfaction scores through surveys and feedback mechanisms.
• Staff
  
  Competency:
  
  Ensure 100% completion of staff training, including dementia care training and certification within required timelines.
• Facility License…