Mid Shift Patient & Safety Specialist- Rmc 3Rd Imcu

MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST – RMC 3RD IMCU (FT)

To improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.

• Perform purposeful rounding at established intervals focusing on pain, positioning, personal needs (toileting), and possessions within reach (call light, phone, water).
• Anticipate patient needs to reduce call light usage and improve responsiveness.
• Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
• Observe patients closely and promptly report changes in condition or behavior to the RN.
• Monitor patients identified as fall risk and ensure safety interventions are in place.
• Maintain a safe, clutter‑free patient environment; ensure call lights, personal items, and safety equipment are within reach.
• Reinforce use of call light and safety precautions with patients and families; escalating safety concerns immediately to nursing staff.
• Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
• Respond promptly to patient requests and communicate any delays or concerns appropriately.
• Accurately document care and observations per organizational standards.
• Partner with RNs and the interdisciplinary team to support patient care goals; communicate patient needs, concerns, and observations clearly and timely.
• Participate in unit huddles, safety rounds, and handoffs as assigned.
• Serve as a visible, approachable caregiver during high‑volume mid‑shift hours.

• Current Certified Nursing Assistant (CNA) certification.
• Basic Life Support (BLS) certification.

• Ability to perform required physical tasks related to patient care.
• Strong communication, observation, and interpersonal skills.

• Experience in acute care or inpatient settings.
• Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.

• Improved patient satisfaction scores related to responsiveness.
• Decreased patient falls during mid‑shift hours.
• Consistent compliance with purposeful rounding expectations.
• Positive feedback from patients, families, and care team members.

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and short‑and long‑term disability.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

USD $18.83 – $23.00 per hour.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.