Residential Installer

Overview

Residential Installer role at Pavlov Media

$20.00/hr - $28.00/hr

FTTX Installer

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

This is an onsite position located in Kankakee, Illinois. The FTTX Installer is responsible for the installation, support, and troubleshooting of fiber equipment and LVC in both commercial and residential buildings along Pavlov Media’s fiber backbone. This role also includes the installation of fiber enclosures.

• Maintain a customer-first approach to ensure exceptional customer satisfaction.
• Travel to assigned sites to complete work orders as needed.
• Consistently share information and feedback with internal teams.
• Handle calls, emails, and work orders from Pavlov Media HQ.
• Demonstrate effective troubleshooting skills and apply them as necessary.
• Read and understand network diagrams and technical manuals.
• Communicate with homeowners regarding installation preferences and address any concerns.
• Ensure network quality meets Pavlov Media's high standards.
• Install CCG fiber in residential homes from underground vaults.
• All other duties as assigned.

• 1-2 years of experience in LVC and/or fiber installations.
• 1-2 years of troubleshooting experience with networking issues.
• Knowledge of grounding techniques, Cat5, fiber optics, and LAN/WAN networks.
• Ability to stand for extended periods and lift up to 75 pounds.
• Experience using hand tools.
• Valid driver’s license and ability to pass a drug test.
• Must be able to travel up to 80% locally with same-day travel, and up to 10% for overnight travel.

• “Customer First” service-oriented approach.
• Professional communication, appearance, and demeanor.
• Strong time-management, prioritization, and multitasking abilities.
• Reliable and responsible team player.
• Solid problem-solving skills with the ability to adapt quickly to changing processes, procedures, and priorities.
• Proficiency in LVC and fiber optic installations in both commercial and residential settings.
• Ability to mechanically or fusion splice fiber optic cables.
• Aptitude for interpreting, maintaining, and creating fiber optic splice maps.
• Proven ability to troubleshoot connectivity issues.
• Ability to assemble fiber enclosures and cans, and fasten them securely to building structures.
• Strong understanding of networking devices and wireless access points.

• Ability to sit for prolonged periods.
• Ability to lift up to 50 pounds.

The salary range for this position is: $20.00-$28.00/hr

Actual base pay for this job will depend on the candidate s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization.

The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

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