Coord, Family Service

Position Title: Family Service Coordinator

Employee Type: Full-Time Regular

Supervisor

Title:

Center Director or Manager, Parent, Family & Community Engagement (PFCE)

Division: Head Start, U.S. Programs

About Save the Children: For over 100 years, Save the Children has been fighting for the rights of children. We work in some of the world’s hardest‑to‑reach places – over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children and the future we all share.

The Family Service Coordinator (FSC) manages a caseload of families participating in the Head Start and/or Early Head Start program. The FSC provides ongoing support, develops trusting partnerships, and assists families in using their strengths to build self‑sufficiency, improved quality of life, and parenting interactions that help children become ready for school and life.

The FSC supports families in identifying and reaching their goals. In collaboration with families, other program team members, and community partners, the FSC supports families in developing skills for leadership and advocacy for their children, documents all services, and ensures eligibility, recruitment, enrollment, and attendance requirements are met.

• Engage families as full partners in assessing their needs and strengths and prioritize their needs and interests according to their own values.
• In coordination with the Manager of PFCE, ensure vacancies are filled within 30 days, eligibility is determined, enrollment includes 10% children with special needs, recruitment is active, and enrolled families maintain regular attendance.
• Support each family in developing a Family Partnership Agreement and goal development.
• Conduct regular home visits to build competencies in attachment, child development, advocacy, transitions, and life‑management skills.
• Make and follow up on referrals related to goals, strengths/needs assessments, special needs, family health, job and education services, and wellness services.
• Strengthen community collaborations, maintain knowledge of resources, share information with families, and participate in interagency meetings and community events.
• Collaborate with teachers and specialists to share child information and prepare for home visits.
• Participate in multidisciplinary team meetings.
• Maintain accurate, objective, complete, timely, and well‑organized child and family records (electronic and hard copies).
• Participate in continuous professional development.

• Associate’s degree in family and child development, early childhood development, social work, or adult learning; or within eighteen months of hire, a credential or certification in social work, human services, family services, counseling, or a related field.
• Professional proficiency in MS Office suite.
• Professional proficiency in written and spoken English.
• Knowledge of administration, budgeting, purchasing systems management, and public relations skills.
• Experience developing consistent, stable, and supportive relationships with young children.
• Ability to exercise professional judgment and evaluation before making decisions.
• Ability to establish and maintain effective working relationships with staff, children, parents, and outside agencies.
• Strong communication and collaboration skills with individuals and teams at all levels.
• Effective problem‑solving and time‑management skills.

• Bilingual in English/Spanish or another language.

• Physical requirements:
  
  Ability to perform medium to heavy physical work (up to 50 pounds occasionally, 20 pounds frequently, 5‑10 pounds constantly). Includes sitting, crawling, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping, as well as keyboarding and computer use.
• Clear pre‑employment background check requirements, including criminal records, sex offender registries, employment and education verifications, and health requirements.
• This position may require operating a motor vehicle. A valid driver’s license and compliance with Save the Children…