Vice President of Clinical Operations, Crisis Services

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find e, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

The Vice President of Clinical Operations, Crisis Services must have 5 years of experience in crisis services, 5 years of supervisory experience, and meet one of the following minimum requirements:

• Bachelor's degree and Registered Nurse (RN)
• Master's degree and Licensed Clinical Mental Health Counselor (LCMHC)
• Master's degree and Licensed Clinical Social Worker (LCSW)
• Master's degree and Licensed Marriage & Family Therapist (LMFT)
• Master's degree and Licensed Clinical Addiction Specialist (LCAS)
• Master of Business Administration (MBA)
• Master of Health Administration (MHA)
• Master of Organizational Change and Leadership (MSOL)

Other

Required Qualifications /

Skills:

• Ability to lead clinical and operational teams and manage high-risk care in a treatment setting.
• Strong knowledge of evidenced-based practices for youth and adults, crisis services and substance use services.
• Strong knowledge of different insurance payors for funding, authorizations, etc.
• Strong knowledge of services definitions for BHUC, PRTF and FBC services.
• Exceptional documentation, reporting and communication skills with a focus on accuracy and timelines.
• Ability to work independently with minimal supervision.
• Must have proficient interpersonal and coping skills.
• Must respond appropriately to emergency situations and maintain stable work behaviors.
• Ability to change routine in a positive manner.
• Demonstrate knowledge of computer programs.

The Vice President of Clinical Operations, Crisis Services is primarily responsible for resolving and overseeing internal clinical and operations of facility, solving internal issues as they emerge, improving performance, optimizing financial outcomes and budgetary expectations, and monitoring the work of the designated teams for excellent clinical outcomes and high standards of care.

• Lead and optimize the operational performance of the behavioral health treatment programs.
• Supervise and mentor the multidisciplinary clinical team, including physicians, nurses, and behavioral health professionals.
• Provide executive administrative supervision and oversight, as applicable. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals while empowering staff and leaders for professional growth.
• Ensure programs are fully staffed with qualified, trained employees, and ensures effective 24-hour coverage for individuals served, as needed.
• Implement quality improvement initiatives to enhance treatment efficacy and operational efficiency.
• Evaluate results to ensure that organizational objectives and operating requirements are met and are in line with the goals, needs, and mission of the organization while aligning with the agency Strategic Plan.
• Review financials, conduct financial analysis, and ensure assigned departments are operating within the agency approved budget. Identify ways to maximize revenue and reduce expenses, ensuring the financial stability of every program and service line. Develop plans to improve financial performance where not being met.
• Strong knowledge of payors, community resources and behavioral health best practices.
• Participate and present in regional or agency-wide trainings/orientation, as…