Shift Manager

Shift Manager

Kannapolis, NC

Job Summary:

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you'll be the captain of the ship during your shift! You'll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you're passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities:

* Supervise

Shift: You'll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.

* Team Leadership:
Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.

* Customer Service:
Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.

* Food Safety:
Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.

* Cash Handling:
Handle cash registers, process payments, and maintain accurate records.

* Inventory Management:
Keep track of inventory levels, order supplies as needed, and manage stock rotation.

* Shift Reports:
Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.

* Training:
Train new team members on company policies, procedures, and customer service standards.

* Problem-Solving:
Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.

* Cleanliness:
Ensure the restaurant is clean, organized, and presentable at all times.

* Promotions and Specials:
Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

Qualifications:

* Experience:

Previous restaurant or fast-food experience preferred.

* Leadership

Skills:

Ability to lead and motivate a team effectively.

* Communication:
Excellent verbal communication skills.

* Adaptability:
Thrive in a fast-paced environment and adapt to changing circumstances.

* Availability:
Flexible availability, including evenings, weekends, and holidays.

* Food Safety Certification:
Preferred but not required (can be obtained on the job).