State DASS

Position: State DASS Support
We at Jio are hiring for State DASS Support
-Lucknow, UP

Requirements

Experience:

08- 17 years (Preferred industry - DTH, Telecom)

Education:

BE or Diploma or Graduate BSc (Full time)

Job Description
To establish and maintain Jio Point Service
To liaison with DASS team with Jio Point team & S&D team for service operations
To ensure customer satisfaction, to avoid escalation of issues
To ensure service policy adherence by Jio Point personnel
To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDX
To ensure coordination between Jio point & Jio Centre to support walk in customers
To balance the flow of incoming calls at JP/JC & ensure load balancing at various jio point
Manage & Monitor KPIs of JP, within guidelines given
Ensuring adequate amount of manpower to cater to all customer Calls
To motivate the team to enhance performance levels by identifying gaps / needs and providing necessary skills / training
To mentor and counsel JP/JC DRS if required.
To motivate the SPC/Trainer so as to ensure that they deliver.

Skill Sets
Customer service for mobility products
After sales network setup
Carry-in service operations