Virtual Drive Freshers - Customer Service

Position: Virtual Drive for Freshers - Customer Service - 12 Sept 2026 - 13 Sept 2026
Virtual Drive for Customer Support Executive (Voice) for HCLTECH

HCL Tech Hiring for US/UK Voice Process 12-Sept- 2026 & 13
- Sept 2026

Virtual Drive Timing- 11:00 AM-1 PM

13-Sept-26 (Sunday)
Join:  
Meeting :  975
Passcode: co3uT74M

Designation:
Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B.tech, MTech, BCA and MCA is not eligible.

Work Location:

Noida

Two Way Cabs Available

Job Description
- Customer Service Executive
- Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in US/UK Inbound calling preferably in Banking domain

Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers