L1 Desktop Support

Title:

L1 Desktop Support Engineer

Experience:

1 Year
Budget : 3lpa

Location:

Noida

Employment Type:

Full-Time

Key Responsibilit
ies Provide first-level technical support for desktops, laptops, printers, and peripheral devic
es.

Install, configure, and troubleshoot Windows operating systems and standard business applicatio
ns.

Respond to user incidents and service requests through ticketing systems, phone, email, or in-person suppo
rt.

Diagnose and resolve hardware, software, network, and connectivity issu
es.

Perform user account management activities such as password resets and access reques
ts.

Configure and support Microsoft Office 365 applications, including Outlook, Teams, and One Dri
ve.

Install and update software, patches, and antivirus solutio
ns.

Support printers, scanners, and other IT equipme
nt.

Escalate unresolved issues to L2/L3 support teams as requir
ed.

Maintain accurate documentation of incidents, resolutions, and asset informati
on.

Follow IT policies, procedures, and service-level agreements (SLA
s).Required Ski
lls1 year of experience in Desktop Support, IT Helpdesk, or Technical Suppo
rt.

Good knowledge of Windows 10/11 operating syste
ms.

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VP
N).

Experience with Microsoft Office 365 and Outlook suppo
rt.

Knowledge of hardware troubleshooting for desktops, laptops, and printe
rs.

Familiarity with ticketing tools such as Service Now, Jira, or similar platfor
ms.

Strong problem-solving and troubleshooting skil
ls.

Good verbal and written communication skil
ls.

Preferred Ski
lls Basic knowledge of Active Directory and user account manageme
nt.

Exposure to remote support too
ls.

Understanding of ITIL processes and service management practic
es.

Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are an added advanta
ge.

Educat
ion Bachelor's degree or Diploma in Computer Science, Information Technology, or a related fie
ld.

Soft Ski
lls Customer-focused approa
ch.

Strong communication and interpersonal skil
ls.

Ability to work in a team environme
nt.

Willingness to learn and adapt to new technologi
es.

Good time management and organizational skil

ls