ServiceNow Solutions Architect

Job Title:

Service Now Solutions Architect
Key

Skills:

Service Now Solution, Advisory, Service Now Architect

Experience:

12 years +

Location:

GNoida,

We at Coforge are looking for Service Now Functional Consultants with following skill set

Role Summary
We are seeking an experienced Service Now Consulting & Solutioning professional to drive end-to-end solution design, presales support, consulting engagements, and digital transformation initiatives leveraging the Service Now platform. The candidate will work closely with clients, sales teams, delivery organizations, and Service Now stakeholders to define roadmaps, architect solutions, and enable successful platform adoption.

Key Responsibilities
Consulting & Advisory
Engage with business and IT stakeholders to understand strategic objectives, operational challenges, and transformation priorities.
Conduct workshops, assessments, and discovery sessions to identify opportunities for Service Now-led modernization.
Develop Service Now adoption roadmaps, business cases, and transformation strategies.
Advise clients on platform governance, operating models, and best practices.
Solutioning & Architecture
Design scalable, secure, and enterprise-grade Service Now solutions aligned with client requirements.
Lead solution architecture for ITSM, ITOM, ITAM, CSM, HRSD, SPM, Sec Ops, GRC, and custom applications.
Define integration strategies with enterprise systems such as SAP, Oracle, Salesforce, Azure, AWS, and third-party tools.
Create solution blueprints, architecture documents, and implementation approaches.
Presales & Business Development
Support RFPs, RFIs, proposals, and client presentations.
Develop effort estimations, solution sizing, and pricing models.
Collaborate with sales teams to identify opportunities and expand Service Now footprint within existing accounts.
Conduct solution demonstrations, value workshops, and executive presentations.
Delivery Governance
Provide architectural oversight during implementation and transformation projects.
Review solution designs, technical deliverables, and deployment plans.
Ensure adherence to Service Now best practices and governance standards.
Support risk mitigation, issue resolution, and stakeholder management.
Practice Development
Develop reusable assets, accelerators, frameworks, and solution offerings.
Mentor solution architects, consultants, and developers.
Stay updated on Service Now product innovations and industry trends.
Contribute to capability building, certifications, and go-to-market initiatives.
Required Skills & Experience
Technical Skills
Strong expertise in the Service Now platform architecture and capabilities.
Hands on experience across min 3 modules:
ITSM
ITOM
ITAM
HR Service Delivery (HRSD)
Customer Service Management (CSM)
Strategic Portfolio Management (SPM)
Security Operations (Sec Ops)
Governance, Risk & Compliance (GRC)
Field Service Management (FSM)
CMDB/CSDM
Telecom Service Management (TSM)
Understanding of integrations, APIs, workflows, CMDB, Discovery, Event Management, and automation.
Knowledge of cloud technologies and enterprise architecture principles.
Consulting Skills
Business process consulting and transformation experience.
Requirements gathering and stakeholder management.
Solution estimation and commercial modeling.
Executive-level communication and presentation skills.

Qualifications
Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
8-15+ years of IT consulting and enterprise solutioning experience.
5+ years of Service Now consulting/architecture experience.
Service Now certifications ( must have ):
Certified System Administrator (CSA)
Min 3 certifications - Certified Implementation Specialist (CIS)
Certified Application Developer (CAD)
Certified Technical Architect (CTA) (good to have)
Certified Master Architect (CMA) (good to have)