Disaster Recovery Specialist

DR and Ops Management Support Specialist | IT | Global Technology

Qualification

Minimum 2 years of relevant experience in Disaster Recovery, IT operations support, reporting, or service onboarding functions
Strong understanding of Disaster Recovery and Business Continuity processes, including planning, annual testing, tracking, and remediation follow-up
Working knowledge of Business Continuity and Disaster Recovery frameworks and concepts (RTO/RPO, Business Impact Analysis, failover/failback procedures, backup and replication strategies)
Strong working knowledge of Microsoft Office 365, particularly advanced Excel skills (pivot tables, formulas, data analysis) for management reporting and tracking
Hands-on experience with Microsoft Power Automate to build and maintain workflow automations for recurring tasks, approvals, and notifications
Experience supporting operational reporting and management dashboards using visualization tools such as Microsoft Power BI (highly desirable), Tableau, and Qlik Sense
Working knowledge of infrastructure, database, desktop, and end-user support operations
Experience coordinating application onboarding / take-on (ATO) activities, including documentation, cost, resource, and support readiness assessments

Experience with ITSM/ticketing platforms such as Service Now, Remedy, or similar for incident, change, and problem management
Working knowledge of cloud-based DR concepts (AWS/Azure DR, backup, and recovery services) is a plus
Basic scripting/query skills (e.g., SQL, Power Query, VBA, or similar) to automate recurring reports and reduce manual effort
Strong analytical and technical problem-solving skills and Excellent verbal and written communication skills; comfortable engaging both technical and business stakeholders
Strong stakeholder management skills, with experience presenting status, risks, and recommendations to leadership

Experience with at least one ticketing or workflow management system
Ability to manage and prioritize multiple concurrent initiatives (DR tests, onboarding, reporting cycles) with minimal supervision, in a fast-paced environment
Ability to work collaboratively across geographically distributed teams

Responsibility

Coordinate with Application Technical Owners to ensure Disaster Recovery solutions are documented, maintained, tested, and aligned to business continuity requirements. Plan and support DR annual test exercises for critical business processes; track issues and lessons learned, and ensure follow-up actions are completed
Maintain execution plans for DR procedures and understand interdependencies across systems and teams. Track and report DR test outcomes, remediation status, and risk exposure to leadership and audit/compliance stakeholders as required
Support service onboarding and application take-on (ATO) processes by coordinating assessments of documentation, cost, resources, and service dependencies with Service Delivery Leads and Application Owners
Prepare, maintain, and distribute regular and ad hoc management reports using tools such as Excel, Power BI, Tableau, and Qlik Sense; ensure reports are accurate, timely, and actionable for Global Technology leadership
Build and maintain workflow automations using Power Automate to streamline recurring reporting, approvals, and notification processes
Continuously identify opportunities to automate recurring reporting tasks (e.g., via Power Query, SQL, or scripting) to improve turnaround time and reduce manual errors
Support reporting strategy and process improvement initiatives
Maintain and update the DR and Ops Management SharePoint site, including documentation, procedures, guidelines, and calendars
Partner with global technology and operations stakeholders to support infrastructure, database, and desktop management processes
Create and maintain technical and operational documentation, including implementation notes, process guides, and FAQs
Work effectively within a team distributed across multiple geographic locations

Good to Have

ITIL v3 or ITIL Service Operation knowledge/certification
Exposure to cloud DR/backup services (AWS Backup, Azure Site Recovery, or equivalent)

Experience with SharePoint site administration/configuration beyond basic content updates
Ability to support a 24x7 operational environment, including occasional weekend or off-hours work as required
Enjoys working in a fast-paced environment and learning new tools/technologies