Intune Specialist

Intune Specialist

Location:

Any Genpact Location

Experience:

8+ years
Immediate joiners preferred
Rotational Shifts
Primary

Skills:

Intune along with AD/M365

For Immediate Response, Kindly share your resume to   with Sub of of  Intune Specialist  along with notice period.

Role Objective
Provide senior-level operational support across Active Directory, Microsoft 365, Windows endpoints and enterprise applications, with practical hands-on exposure to Azure administration and Entra . The engineer will take end-to-end ownership of difficult Tier 2/3 cases, act as the primary technical authority for Intune and Pager Duty and build durable documentation that enables continuity of service in a distributed support model.
Core Responsibilities
Own complex incidents from initial engagement through diagnosis, stakeholder communication, remediation, validation and closure; manage multiple priorities without compromising customer experience.
Administer Active Directory and Entra , including users, groups, OUs, GPO troubleshooting, authentication, MFA, synchronization, access lifecycle, security-group based permissions and hybrid identity integration with Azure.
Support Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint Online, One Drive, groups, shared mailboxes, licensing and collaboration-related access issues.
Create and maintain SOPs, runbooks, architecture/operational notes, support knowledge articles, configuration standards, inventories, troubleshooting guides, and handover documentation.
Partner with Security, application owners, vendors and service teams; provide complete diagnostics and recommendations for high-complexity or business-impacting issues.
Specialist Capability Requirements
Microsoft Intune and Endpoint Management | SME / Expert
Own Intune administration for Windows endpoints, including enrollment, compliance, configuration profiles, application deployment, update rings, endpoint security policies and troubleshooting.
Investigate device registration, policy assignment, application installation, Autopilot, certificate, conditional access and endpoint compliance issues; drive root-cause resolution.
Maintain endpoint management standards, deployment documentation, exception records and operational reporting.
Pager Duty Administration and Operations | SME / Expert
Administer services, escalation policies, schedules, on-call rotations, integrations, event routing, notification rules and user access.
Troubleshoot alert delivery and integration failures; tune routing and escalation to reduce missed or noisy alerts and support reliable incident response.
Maintain Pager Duty configuration, ownership maps, support procedures and audit-ready documentation.
End User Support and Customer Service | Expert
Provide Tier 2/3 support for Windows endpoints and enterprise applications, including internal employees and external consultants accessing client environments such as Epic and customer-specific applications.
Troubleshoot complex hardware, software, networking, authentication, profile, application and endpoint issues independently.
Explain technical issues and solutions clearly to technical and non-technical users while maintaining strong ownership and customer service.
Printer Administration and Vendor Management | Intermediate
Serve as primary technical contact for managed print services and coordinate replacements, repairs and escalations with COBB or the designated print vendor.
Troubleshoot printer deployment, connectivity, drivers, queues, mappings and end-user printing; maintain inventory and lifecycle documentation.
File Services and Collaboration Administration | Intermediate
Create, modify and troubleshoot SMB file shares, NTFS permissions and Active Directory security groups; resolve…