Language Specialist

Job Title:

Language Interpreter – English + Spanish/Mandarin/Russian
Department:
Customer Support / Language Services

Shift: US Shift (Rotational) PST Time

Location:

Noida (Onsite)

Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in English and [Secon
dLanguage] to join our customer support team. The ideal candidate will have a background i
ninternational call centre environments, specifically serving U.S. customers. You will b
eresponsible for facilitating verbal communication between English-speaking clients and no
nEnglish-speaking customers through real-time interpretation, ensuring clarity, accuracy, an
dprofessionalism at all times

Key Responsibilities
Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls
Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
Accurately relay information without adding, omitting, or distorting the meaning.
Handle confidential and sensitive information with discretion and professionalism.
Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
Adhere to call handling metrics, quality benchmarks, and compliance requirements.
Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualification
Fluency in English and Second Language – spoken
Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.

Prior experience in language interpretation is highly preferred.
Excellent listening, retention, and note-taking skills.
Strong interpersonal and communication skills, with the ability to maintain a professional tone.
Ability to work in a fast-paced, high-pressure environment.
Basic understanding of cultural sensitivities and appropriate communication etiquette.
Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.