Senior AGM - Asset Management

Job Purpose:

The Senior AGM – Asset Management will be responsible for the  overall management, operations, maintenance and commercial performance  of the Noida Parks portfolio, including  Embassy Oxygen and Embassy Galaxy .
The role will have end-to-end responsibility across  client and tenant management, leasing support, handover, technical operations, park maintenance, budgeting, project execution, statutory and regulatory compliance, risk management and business continuity .
The position requires strong commercial and technical acumen, sound understanding of commercial real estate and asset operations, and the ability to effectively manage clients, tenants, service partners and cross-functional stakeholders.

Key Responsibilities:

Asset & Operations Management
Take overall responsibility for the  day-to-day operations and effective management of the assigned commercial assets .
Ensure smooth, safe and efficient functioning of the parks through effective coordination of facility management, engineering, security, housekeeping and other operational teams.
Drive operational excellence, service quality, cost optimisation and continuous improvement across the assets.
Establish and monitor operational standards, SOPs, KPIs and service-level requirements.
Ensure business continuity and uninterrupted operations across the parks.

2. Client & Tenant Management
Act as the senior interface between the Company and key clients/tenants, ensuring a high level of engagement, service delivery and satisfaction.
Build and maintain strong relationships with  clients, tenants, occupiers, service partners and other stakeholders .
Proactively address tenant concerns, escalations and operational issues and ensure timely closure.
Analyse client and tenant feedback and drive initiatives to continuously improve service levels and customer experience.
Drive a strong  customer-centric culture  across the park

3. Leasing & Occupancy Management
Work closely with leasing and commercial teams to optimise occupancy and minimise vacancy and revenue leakage.
Coordinate lease documentation, registration and related processes with the Manager – SEZ and relevant stakeholders.
Ensure seamless coordination of tenant  move-in, move-out and occupancy processes .

4. Handover & Transition Management
Lead and coordinate  handover of buildings, floors, common areas and facilities  from project/development teams to operations.
Ensure that handover is completed with appropriate documentation, drawings, asset registers, warranties, AMC details, O&M manuals and statutory approvals.
Identify and drive closure of technical and operational snags prior to handover.
Ensure smooth transition from project execution to steady-state operations with minimal disruption to clients and tenants.
Coordinate with Projects, Engineering, Facility Management, Leasing and other stakeholders during handover and transition.

5. Technical & Engineering Management
Oversee technical operations and maintenance of  MEP, HVAC, electrical, DG, fire & life safety, BMS, lifts, plumbing and other building systems .
Ensure preventive and corrective maintenance programs are implemented effectively.
Monitor equipment reliability, energy efficiency, asset performance and lifecycle requirements.
Ensure compliance with applicable technical standards, statutory requirements and safety norms.
Review technical issues and drive timely resolution of critical breakdowns and operational risks.
Work closely with engineering and technical teams to improve reliability, efficiency and lifecycle performance of assets.

6. Park Maintenance & Infrastructure
Oversee maintenance and upkeep of  parks, landscaping, roads, external infrastructure, common areas and other site facilities .
Ensure high standards of…