Area service Incharge

Jio is actively looking to hire candidates for the position  Area service Incharge  for Lucknow, Uttar Pradesh.

Key requirements are
Graduation OR Diploma in Engineering stream.

Experience of 6-10 years in After sales service.

Job Description
1. Establish and maintain the upkeep of service centers,
2. Liaison with store manager and sales team for service operations,
3. Ensure customer satisfaction to avoid escalation of issues,
4. Motivate and manage team of service center and care center personnel,
5. Responsible and accountable for service deliverables,
6. Mentor and counsel engineers whenever necessary,
7. Control the flow of incoming calls for on-site support of services,
8. Manage costs/expenses of service and care center within given guidelines,
9. Ensure their is adequate amount of manpower to cater to all customer calls,
10. Providing necessary skills/training to the team members based on needs and gaps,
11. Ascertain care center personnel are working in sync to support walk-in customers,
12. Encourage the team to enhance their performance levels by identifying gaps and needs

Skill sets:
Relationship management
Delegation skills
Team management
Diversity management
Problem Solving skills
Experience in area/zone for DTH Industry / Device Operations
Geography knowledge
Domain knowledge of DTH / Cable / Telecom/ Devices
Understanding of business training requirements