Retention Specialist: White-Glove Customer Care
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Idea Tek is seeking a Customer Loyalty Advocate to join our retention team. You will engage with customers across calls, emails, texts, and proactive outreach to resolve concerns and strengthen relationships.
The role involves reviewing profiles, leveraging AI insights, and guiding customers through billing, service, and installations with a white-glove approach. Ideal candidates have 2+ years in high-volume customer support, strong problem-solving, and excellent communication skills.
We invite applications for the Retention Specialist:
White-Glove Customer Care position located in KS, United States.
Step into the Retention Specialist:
White-Glove Customer Care role at Ideatek in KS, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in KS, United States.
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