Director, EyeCare

Overview

At Lens Crafters, we love eyes and care about the people behind them. With over 900 locations, Lens Crafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made Lens Crafters an industry leader for over 30 years.

Provide support to sublease ODs to grow practice through increase of eye exams. Lead the delivery of a great eye care experience and continual exam growth through consistent and effective communication by supporting specific brand programs. Ensure all provider locations and providers are in compliance with all company policies and regulatory requirements (DMHC, HIPAA, and other privacy policies).

• Increase exam count, patient retention and OD NPS; accomplished by coaching and influencing OD’s and their teams to deliver to expectations
• Partner with brand leaders to ensure field and Store Managers are engaged in collaborating and building relationships with their OD’s to impact the overall business results of increased exams, retention and OD NPS
• Partner with OD Recruiting, to help source, attract and retain high performing doctors, ultimately responsible for ensuring adequate eye care availability to meet patient demand. Ensure appropriate focus given so there are no stores without a sublease doctor covering the location, and no dark days that require coverage to serve needs of the patients
• Responsible for the correct levels of day to day utilization to ensure the patients are able to be seen when convenient to them
• Responsible to on board and ensure that all on-boarding activities have been completed by respective teams
• Ensure alignment with brand field leaders, developing field managers on result gaps within the OD business KPI’s and collaborate to build action plans to increase performance of the location
• Support, deploy and execute brand and eye care initiatives, ensure zero variance in execution and experience by the patient
• Establish effective relationships and collaborations with other departments to address key business issues and opportunities
• Maintain knowledge of state regulatory requirements for optometric Stay abreast of any pending rule changes or legislation, and partner with Luxottica’s legal and regulatory services department accordingly
• Ensure that all providers are in compliance with company, DMHC, HIPAA, PIPEDA, and other privacy policies
• Keep track of upcoming lease renewals to ensure appropriate coverage is maintained
• Ensure timely completion and submission of all EECA, Eye Med, Medicare, and managed care credentialing materials
• Ensure sublease ODs are aware of MVC plans in their area and encourage participation
• Ensure OD compliance with DMHC requirements; complete related audits, and present findings to QAC; take action on outcome of audits and eliminate repeat issues
• Address patient grievances with the ODs and create action plan to resolve;
  Field all questions around remittances to doctors and forward to the appropriate people for correction
• Share QAC learnings with ODs and field managers as needed

• BA/BS in business, health care or related field
• 10+ years of multi-unit responsibility for physician or optometric practice management, Franchising, subleasing/contracting responsibility for optical company, ophthalmology group, practice-management company or health care/ophthalmic goods and services vendor, or similar experience
• Key competencies:
  Business Acumen, Networking & Attracting Top Talent, Strategic Thinking, Critical Thinking and Engagement
• Up to 75% travel

• OD degree; licensed to practice optometry in California

Pay Range:

-

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.