Patient Service Associate; Call Center

Position: Patient Service Associate (Call Center)

Position Title: Patient Service Associate (Call Center) – Bell Hospital

Position Summary / Career Interest: This Patient Service Associate would work in a Call Center capacity. We have one Full‑time opening for the shift of 11:30 am to 8:00 pm, Monday‑Friday, with rotating weekends.

Position

Description:

The Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. The position prioritizes transportation, housekeeping, and dining requests, updates information as needed when requests/orders are given/assigned and completed or status changes occur, and provides rapid and professional responses to nurses, technicians, physicians, and customers.

Responsibilities

and Essential Job Functions

• Enters requests for Hospitality Services in computer system timely and accurately; updates information as needed when requests are assigned, completed or changes in status occur.
• Prioritizes requests for transportation to minimize patients’ wait and to maintain the schedule of transports.
• Prioritizes requests for housekeeping staff to work requests or rooms needing to be cleaned.
• Notifies receiving department of changes in patient status (i.e., other procedures, isolation issues, etc.); notifies department of status for room cleaning.
• Assists patients with menu selections and processes customer orders accurately. Determines which patients have not placed an order for that meal period, and initiates telephone or personal contact as appropriate. Prints nourishment labels.
• Coordinates delivery of all tube feedings and oral supplement orders.
• Demonstrates and maintains a high level of professionalism at all times; maintains confidentiality, safeguards files, and files information daily. Treats internal and external customers with respect and uses customer service skills to delight and communicate with patients and internal customers.
• Assists with tray assembly as needed.
• Follows all procedures based on duties being performed.
• Maintains all workstations in a neat and organized manner.
• Processes patient requisitions by entering them in the computer in a timely manner.
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary depending upon your department or unit. Other duties may be assigned as required.

Required

Education and Experience

• 1 or more year(s) of experience talking, typing, and listening simultaneously and maintaining confidentiality.

Preferred

Education and Experience

• High School Graduate or GED.
• 2 or more years of experience in a call‑center based customer service, health‑care call center, or emergency dispatch call center.
• 2 or more years of transporter experience.

Required Licensure and Certification

• Basic Cardiac Life Support (BLS or BCLS) – American Heart Association (AHA) within 30 days of hire.

Preferred Licensure and Certification

• CPR certified for the Transport area.

Required Language Skills

• Fluent English.

Knowledge Requirements

• Ability to read, write, and speak English.

We are an equal‑employment‑opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status, or genetic information.

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