Loan Officer Assistant

Position: Loan Officer Assistant I

Description

Overview

The Loan Officer Assistant position is responsible for completing initial loan applications, gathering client documentation, preparing and delivering initial loan disclosures in compliance with regulatory requirements, and assigning files to processing. This role requires a bilingual candidate who can speak, read, write, and effectively communicate verbally in Spanish.

What You’ll Be Doing Loan Application Management

• Application Review and Completion:
  Identify and fill in gaps in loan applications, ensuring all required fields are completed accurately.
• Client Document Requests:
  Request additional documents from clients to ensure the pre-approval file is comprehensive, covering credit, assets, and income documentation.

File Preparation and Processing

• File Preparation:
  Prepare loan files upon receiving a purchase contract or locking a refinance loan.
• Document Management:
  Request and follow up on initial credit and income documents, updating as necessary.
• Loan Applications:
  Complete and review loan applications to ensure accuracy and completeness.
• File Opening Tasks:
  Initiate necessary tasks such as ordering appraisals and title work.

Compliance and Disclosure

• Compliance:
  Ensure all tasks are performed in compliance with RESPA and other regulatory requirements.
• Initial Disclosures:
  Prepare and send initial disclosures electronically to clients.
• Client Communication:
  Call clients to inform them that initial disclosures have been sent and address any questions they may have.

Client care and Communication

• Client Support:
  Provide ongoing written and verbal communication with clients throughout the loan process to ensure their needs are met and questions are answered promptly.

Requirements MUST HAVE Requirements Experience

• Ability to speak, read and write effectively and accurately in Spanish.
• Strong administrative and office support skills, including excellent organization, attention to detail, time management, clear written and verbal communication, and the ability to manage multiple tasks and priorities in a fast-paced environment.
• Demonstrated ability to handle sensitive and confidential information with discretion, maintaining strict privacy standards and adhering to company policies and regulatory requirements.
• Exceptional Organizational
  
  Skills:
  
  Ability to handle multiple tasks simultaneously, prioritize work effectively, and maintain accurate records and documentation to ensure smooth loan processing.
• Attention to Detail: meticulous attention to detail to identify and correct errors, ensure compliance with regulations, and verify the accuracy of all loan documentation.
• Time Management:
  Ability to perform tasks quickly and accurately, with strong problem‑solving skills to manage daily issues.
• Team Environment:
  Ability to collaborate effectively within a team environment, demonstrating strong interpersonal skills and a cooperative attitude.

NICE-TO-HAVE Requirements

• 1+ years mortgage experience as a loan officer assistant or similar processing experience.
• Experience with Encompass, nCino, including mortgage compliance and Mavent.
• Reviewing documentation for missing or erroneous information.
• Ability to explain technical concepts in simple terms.
• Willingness to learn new concepts to grow and advance.

Physical Requirements

• Ability to work in an office environment, while being seated, standing, walking, typing and speaking.

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