Change Management Specialist - IT

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Annual Salary: $72,500.00 - $ (Amount based on relevant experience, skills, and competencies.)

The main purpose of this job is to drive Change Management efforts for key IT priorities, including transformation efforts. This position will focus on the people side of change as it relates to how we are improving processes, technologies, and organizational structure.

• Develop and implement low to moderately complex IT organization Change Management strategies and plans utilizing best practices and standards
• Apply IT organization change management processes and tools to support adoption of low to moderately complex changes
• Create and continually iterate on actionable deliverables for IT Change Management levers, such as a Change Management plan, communications plan, and training plan (in coordination with the training lead)
• Build relationships and engage with IT leaders and key stakeholders, and measure/monitor their levels of engagement and adoption
• Assess the IT organization’s level of change readiness, identify issues that impact change, and mitigate and manage risks for low to moderately complex changes
• Measure, demonstrate, and articulate the change impact to the business of specific people, process, and technology changes and make them tangible for employees
• Support the design, development, and delivery of communications to leadership and key stakeholder groups for low to moderately complex changes
• Collaborate with IT Leadership on design, development, and delivery of training programs customized by impacted stakeholder group to further user readiness
• Lead the measurement and monitoring of change progress and support operating model and organization design efforts
• Manage the overall Change project plans and provide status updates to IT Leaders for low to moderately complex changes in the IT organization
• Collaborate with various cross-functional team and/or project teams and other key stakeholders in the organization
• Perform other duties as assigned

• Basic knowledge of Information Technology, technical awareness & translation
• Intermediate facilitation, negotiation, collaboration, organization skills
• Intermediate knowledge of change management best practices with a strong understanding of organizational issues and challenges
• Familiar with market leading change management tools and techniques, and how to use them in an integrated, strategic, and creative way
• Solid understanding of how people go through a change and the change process with the ability to apply innovative solutions to drive change adoption, measuring and monitoring adoption effectiveness
• Proven ability to manage change related to large enterprise system deployments or large-scale organizational change efforts
• Proven ability to identify and translate requirements for Change Management into clear and measurable work products
• Excellent engagement, relationship building, and expectation management skills with stakeholders of all organizational levels across a diverse environment
• Ability to follow through and work with minimal direction or supervision
• Aptitude to work in an ambiguous, fast-moving environment, while also driving toward clarity and solutions while being customer orientated
• Ability to work effectively at all levels in an organization, be a team player, and work collaboratively with and through others, as well as establish and maintain strong relationships
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player…