IT Operations Technician

Overview

Join to apply for the IT Operations Technician role at Epic
.

This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

For more information about the team, please visit the Epic Hosting careers page.

• Monitor the Hosting infrastructure stack and respond swiftly to problems.
• Use investigative and troubleshooting skills across tools to identify and resolve network, hardware, virtualization, and presentation issues.
• Communicate issues and impact to contacts from healthcare organizations and perform system builds.

• Relocation to the Madison, WI area (reimbursed).
• A history of academic and professional success.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Available to work second or third shift hours.
• Eligibility to work in the U.S. without sponsorship.
• COVID-19 vaccination.

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route.
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS.
• Certifications such as CompTIA+, CCNA, Network+, or Linux+.
• Knowledge of VMware.

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

We are an Equal Opportunity Employer committed to inclusion. See our non-discrimination statement at the Epic careers site.