Support Services Technician

Join to apply for the Support Services Technician role at Randstad Digital Americas

$25.00/hr - $30.00/hr

Randstad Digital is seeking a Support Services Professional for a position based in Kansas City. This person will provide first‑level technical support for computer software and hardware products and services. Responsibilities include responding to and diagnosing problems through discussions with users, recognizing, researching, isolating, and resolving issues, and referring more complex problems to senior‑level technicians. The role involves helping users understand specific software, email, or operating systems and using existing processes and tools (e.g., problem‑management database and help‑desk systems) to support office staff and equipment.

Location:

Kansas City, Kansas
Job type:
Contract to Perm

Work hours:

Rotating shifts

Education:

Associate’s degree
Salary: $25–30 per hour

• Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
• Communicate daily with internal customers via phone, Teams, and email
• Accurately record all work and troubleshooting in tickets
• Maintain a positive, professional attitude at all times
• Perform troubleshooting on mobile devices (iPhone, iPad, Android)
• Diagnose and resolve issues with network printers and multifunctional devices
• Work daily with Active Directory, resetting passwords and assigning users and computers to groups
• Handle troubleshooting for remote VPN connectivity
• Resolve network drive access problems

• Associate degree in a related field (Bachelor’s degree preferred)
• 1–2 years of experience in an MS Windows environment handling break/fix support calls
• Experience with MS Office (O365) products
• Experience using ticketing systems (Service Now preferred)
• Experience managing and troubleshooting Windows 11 workstations
• Relevant certifications or licenses preferred
• Superior customer‑service skills
• Ability to communicate and translate complex technical topics into clear, easy‑to‑understand concepts
• Strong verbal and written communication skills
• Ability to clearly document technical processes
• Proficient management and troubleshooting of Microsoft desktop operating systems
• Logical questioning skills to determine problem causation and follow documented processes to resolution
• Working knowledge of Active Directory Users and Computers
• Working knowledge of Apple products (iPhone, iPad, Mac computers)

Randstad Digital offers a comprehensive benefits package that includes medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401(k) plan (subject to eligibility).

We are an equal opportunity employer. Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status is recognized. We welcome people of all abilities and strive to meet the requirements of all applicants. If you require a reasonable accommodation, please contact

This posting is open for thirty (30) days.