IT Administrator II

IT Administrator II

Company: Apex Systems

Job : 3015492

Location: On-site, Kansas City, KS

Schedule: Monday - Friday, 8:00 AM – 5:00 PM

Travel Requirements: Must be comfortable traveling one week per month, primarily within KS, MO, IA, IL. Travel includes site visits, device audits, remediations, integrations, route runs, and training. Company provides vehicle, corporate gas, hotel, and food allowances.

Pay Rate: $68,000 – $72,000 annual salary (depending on experience)

Provide day‑to‑day and project‑related technical support to multiple DFA locations within a geographic region, requiring travel across multiple states. Apply analytical and problem‑solving skills to deliver second‑tier deskside support, including installing, diagnosing, repairing, maintaining, and upgrading computer software and hardware to ensure optimal workstation performance. Lead phases of technology implementations, collaborate with corporate software and hardware deployments, and serve as liaison between supported locations, third‑party support, equipment vendors, and corporate IT teams.

• Travel to assigned locations on a scheduled basis and as needed for issues and projects.
• Provide second‑tier deskside support for PC, Mac, and mobile devices on Android and iOS platforms.
• Assist with the management and tracking of all IT hardware assets within the assigned geographical area.
• Lead the execution phase of hardware and software lifecycle projects, including communication and project planning.
• Create and revise all knowledge articles pertaining to the locations within the geographical area.
• Provide daily technical support to internal customers via phone, chat, email, and walk‑by for break/fix issues and tickets.
• Escalate Level 1 service desk tickets to appropriate specialists.
• Coordinate network projects as directed by the network team.
• Maintain accurate incident ticket records of all work, troubleshooting, and communications.

• Undergraduate degree in Computer Science, Information Technology, or related field (or equivalent combination of experience and education).
• 2–5 years of deskside break/fix support experience (Windows, Apple, MS Office).
• Strong customer service skills and ability to work efficiently within a team and independently with minimal direction.
• Excellent verbal and written communication skills, including the ability to translate technical topics into easy‑to‑understand concepts.
• Proficiency in troubleshooting Microsoft desktop operating systems and managing Active Directory users and computers.
• Experience with Apple products (iPhone, iPad, Mac) and troubleshooting Apple systems.
• Basic understanding of databases and data processing (MS SQL and/or Access).
• Valid driver’s license with a good driving record.

Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex considers qualified applicants with criminal histories in a manner consistent with applicable law.

Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans. Additional benefits include a 401(k) program with company match after 12 months, health savings account (HSA), Employee Assistance Program (EAP) with up to 8 counseling sessions, corporate discount savings, and professional development resources such as on‑demand training and certification discounts.