LMS Administrator

Pay grade level: 14B

Compensation:
Compensation will be commensurate with education and experience.
Employee category:
Staff

Department:
Information Technology Services

Reports to:

Director of ERP and Integration Services
FLSA status:
Exempt
Job Code: AA077FT
ELMS

Location:

Primarily Main Campus, but any other college location as assigned by the appropriate administrator

The Learning Systems Administrator provides day-to-day technical administration and operational support for the College learning management system (LMS) and related learning technologies. The position maintains reliable access for students, faculty, and staff; supports course and enrollment processes; monitors system health; assists with integrations and data validation; troubleshoots incidents; maintains technical documentation; and delivers user support and training. The administrator works within approved governance, security, accessibility, change-management, and data-management standards.

• Administer approved LMS configurations, roles, permissions, term structures, course shells, templates, and related settings.
• Monitor LMS availability, scheduled processes, integrations, storage, logs, and service health; investigate alerts and escalates significant incidents promptly.
• Perform routine course creation, enrollment synchronization, account support, data validation, and exception resolution in coordination with ERP, Online Services, Registrar, and other authorized offices.
• Provide tier-two and tier-three technical support for faculty, students, and staff; document resolutions and maintain accurate service-management records.
• Execute approved maintenance, patches, upgrades, configuration changes, and release testing using established change-management procedures.
• Support LMS integrations, authentication, APIs, data feeds, and approved SQL-based validation or reporting activities in coordination with ERP & Integrations, infrastructure, cybersecurity, and vendors.
• Maintain current system documentation, runbooks, configuration inventories, dependency maps, recovery procedures, access records, and knowledge-base articles.
• Participate in continuity and disaster-recovery exercises and demonstrate the ability to perform all designated critical LMS functions during another administrator or manager's absence.
• Provide individual and group training for students, faculty, and staff on the LMS and related learning technologies; develop accessible support materials.
• Identify and remediate accessibility issues within assigned administrative control and content, policy, or procurement concerns to the appropriate owner.
• Apply security, privacy, records-management, data-governance, and least-privilege requirements to all assigned work.
• Maintain required vendor training and certifications and remain current on changes in LMS administration and instructional technology.
• Collaborate in College committees, projects, and multi-site initiatives that support online education and student success.
• Provide evening or weekend support when operational needs require it.
• Perform other related duties as assigned.

• Working knowledge of LMS administration, preferably Blackboard Learn Ultra or a comparable enterprise LMS.
• Knowledge of student information system integrations, identity and access management, APIs, relational databases, SQL, web technologies, and scheduled processes.
• Ability to troubleshoot complex technical issues, analyze logs and data, distinguish symptoms from root causes, and communicate escalation details clearly.
• Knowledge of digital accessibility requirements for web, document, and multimedia content, including WCAG-based practices.
• Understanding of information security, privacy, change management, incident management, documentation, and least-privilege principles.
• Strong customer service, interpersonal, written, oral, training, organizational, and time-management skills.
• Ability to work independently within established authority, collaborate across departments, manage competing deadlines, and maintain confidentiality.
• Ability to translate technical concepts into clear guidance for faculty, staff, and students with varied levels of technical experience.

• Bachelor's degree in computer science, information systems, instructional technology, educational technology, or a closely related field. Relevant progressively responsible experience may be considered in accordance with College…