IT Engineer - Division Support Technician

Location:

5000 Kansas Avenue Kansas City, KS 66106

Department:
Information Technology

Work Model:
Onsite

The Endpoint Support role will be responsible in overseeing and maintaining computer hardware systems. This position is a reference point for hardware and software questions at the user level, responding to user needs in a timely manner. This includes setting up, configuring and maintaining desktop computers, peripherals and printers (and at times, troubleshooting network related issues). Day to day activities include responding to IT incident tickets, supporting end users with any problems they encounter.

• Deliver Secure Solutions & Technology (30%) – deliver project commitments to deliver new capability to support our business using the following technologies.
  • Act as the technical lead on defining project approach and planning to implement
  • Provide oversight to insure execution of technical deliverables on time and on budget across all members of the team
  • Create and manage standards and procedures related to system deployments, upgrades, and general maintenance of the environment.
  • Deliver solutions of the highest quality and on time, on budget
  • Deliver clear communication on approach, status, issues, and risks on a regular basis to manage stakeholder expectations.
  • Manage and configure mobile devices, laptops, and virtual applications via Omnissa Workspace ONE (UEM), enforcing conditional access policies, compliance profiles, and automated application deployment across enterprise endpoints.
  • Administered security policies and over-the-air updates within the Omnissa Workspace ONE console to ensure endpoint vulnerability management and compliance with organizational security standards.
  • Responsible for the lifecycle of equipment
  • Create/Maintain appropriate technical documentation
  • Deployment of new hardware (PCs, including desktops, laptops, and peripherals).
  • Provide end-user training on base company software, hardware, and Collaboration suite of tools
• Drive Solution Availability & Customer Service (30%) – drive to improve system performance and stability.
  • Responsible for the stability, availability, and operational effectiveness of the environment.
  • Responsible for changing implementation practices that reduce business risk and overall downtime (pre-deployment testing, implementation plan, post implementation verification, backout plan).
  • Responsible for 24x7 production support for critical Security solutions, this position will be in an On-Call rotation and required to work Off-Hours as needed
  • Deliver endpoint services that meet the demands of the business units.
  • Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction
  • Provided white-glove IT support to C-level executives and senior leadership, delivering rapid incident resolution, priority ticket escalation, and personalized technical onboarding with minimal disruption to business operations.
  • Managed end-to-end technical support for executive-level meetings, board presentations, and enterprise town halls, conducting proactive pre-flight checks and real-time troubleshooting for VIP stakeholders.
  • Oversee and maintain conference room A/V infrastructure—including smart displays, video conferencing codecs, microphones, and control panels—ensuring seamless integration with platforms for collaborative spaces.
  • Act as a point of escalation for incidents
  • Strong skills across multiple disciplines
  • Upgrading & updating Systems to insure adequate lifecycle and vulnerability management
  • Implement and manage operational and solution health metrics, set performance goals and take corrective action…